Managers - Assistant Station Manager

Job Title: Assistant Station Supervisor

Location: Mirabel, Quebec
Reports to: Station Supervisor
Employment Status: Permanent Full-time
Compensation: Competitive salary and benefits

Position Summary

The Assistant Station Supervisor is responsible for the day-to-day leadership and coordination of all operational departments including Guest Service, Preparations Department, and Service team to ensure operational excellence across all areas. This role supports the Station Supervisor in all aspects of management, acts as second-in-command, and steps up during the Station Supervisor's absence. The Assistant Station Supervisor is a hands-on leader, fostering a positive workplace culture and driving continuous improvement.

Company Overview 

CanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camper vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia), we provide our guests with the opportunity to explore Canada at their own pace. Our crew provide the very best Canadian hospitality.  We service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional guest service and high-quality vehicles. For more than 30 years, we've evolved with our industry—ensuring outstanding experiences for our guests and a collaborative, inclusive culture for our crew.

Key Responsibilities

Guest Service & Experience

• Supervise all Guest Service team members, ensuring smooth and efficient pick-up and drop-off processes.
• Address guest complaints and resolve issues professionally, ensuring positive guest outcomes.
• Monitor and maintain high guest service standards, ensuring protocols and expectations are consistently met.
• Provide onboarding, training, and ongoing support for Guest Service Agents and new hires.
• Oversee scheduling for guest pick-up times and ensure adequate staffing for all shifts.
• Coordinate back of house teams to ensure vehicles are ready prior to guest arrivals.
• Maintain inventory of guest-related materials and ensure supplies are available.
• Periodically monitor guest interactions to ensure quality control and adherence to company standards.
• Drive individual accountability and team motivation through effective leadership.

Preparation & Operations

• Lead and support the Preparation team responsible for cleaning, stocking, and readying units for rental and sale.
• Plan and coordinate preparation activities, including inventory control, purchasing, and receiving of supplies.
• Inspect completed work to ensure units meet cleanliness and preparedness standards.
• Arrange maintenance and repair of cleaning equipment and manage systematic inventory counts.
• Foster a positive and efficient workplace, ensuring staff are familiar with workplace technology and procedures.
• Assign staff rotas and ensure effective shift coverage.
• Liaise between back of house crew and senior management to communicate needs and resolve issues.
• Implement new procedures and process improvements as necessary.

Station Support & Leadership

• Collaborate with the Station Supervisor to manage resources, assign responsibilities, and provide coaching.
• Assist with staffing, scheduling, and payroll activities as needed.
• Support facility and building maintenance and address operational challenges as they arise.
• Ensure compliance with company policies, health and safety regulations, and provincial standards.
• Participate in management meetings and contribute to continuous improvement initiatives. 
• Lead daily huddles with crew to communicate activity ahead and focus on safety.
• Act as a role model for safe work behaviors and promote a culture of wellness and sustainability.
• Step in for the Station Supervisor during absences, ensuring continuity of operations.
• Support the shop and other departments as needed, helping to prioritize tasks and resolve bottlenecks.

Shop Supervision

• Supervise the activities of the shop, ensuring efficient workflow, adherence to safety standards, and timely completion of maintenance and repair tasks.
• Coordinate with shop staff to prioritize work orders and resolve operational bottlenecks.
• Support the shop team in maintaining equipment, tools, and inventory, and ensure compliance with company policies and safety regulations.

Administrative & Compliance

• Maintain accurate records of inventory, staff schedules, and operational activities.
• Ensure all team members follow established protocols and expectations.
• Conduct performance reviews and provide feedback to team members.
• Participate in succession planning and talent development for the station.
• Ensure compliance with Occupational Health & Safety, wellness, and sustainability policies.

Key Performance Indicators (KPIs)

• Guest Satisfaction Scores (NPS or equivalent)
• Unit Readiness Rate: % of units prepared on time and to standard
• Staff Turnover Rate: Retention of Guest Service and Prep staff
• Inventory Accuracy: Variance between recorded and actual inventory
• Incident Rate: Number of safety or compliance incidents reported
• Training Completion: % of staff completing required training on schedule
• Operational Efficiency: Adherence to schedules, reduction in overtime, and cost control
• Complaint Resolution Time: Average time to resolve guest complaints

Qualifications

• High school diploma required, post-secondary education in a relevant field preferred.
• Minimum 2 years' experience in a supervisory role within the automotive, RV, hospitality, or tourism industry.
• Proven leadership, organizational, and communication skills.
• Strong customer service orientation and ability to resolve conflicts diplomatically.
• Experience with inventory management, scheduling, and team training.
• Ability to multitask, adapt to changing priorities, and work under pressure.
• Proficiency with computers and workplace technology.
• Valid driver's license required.
• Ability to work weekends and shifts during peak season.
• Bilingualism (French/English) is required.

Working Conditions

• Office, shop, and yard environments; manual dexterity required.
• Standing or sitting for extended periods; exposure to inclement weather and noisy areas.
• Shift work and weekend work required during peak season.
• Must be capable of lifting up to 25 pounds.
• Required to enter/exit RVs and go up/down steps.

Career Development & Advancement

• Opportunity to develop leadership and operational management skills in a dynamic, growing company.
• Exposure to multiple facets of station operations, including guest service, preparation, shop and facility management.
• Participation in company-sponsored training and professional development programs.
• Involvement in succession planning and talent development initiatives.

Disclaimer

This job description summarizes the typical functions of the role and is not exhaustive. Additional duties may be assigned as required.

We remain an inclusive and equal opportunity employer committed to providing accommodation for all applicants upon request at any stage of the selection process.

If you like the sound of all of this, are ready for a challenging yet rewarding role within a supportive team, and believe you possess the required skills and experiences, then please apply to Managers - Assistant Station Manager | Dayforce Jobs