À propos
Lets do this. Lets change the world. In this vital role you will lead the design, development, and deployment of
enterprise?scale agents and conversational bots . You will own the end?to?end architecturefrom orchestration and retrieval to safety, observability, and CI/CDso our agents reliably solve real business problems across R&D, Manufacturing, and Commercial. As a senior IC player?coach, youll set technical standards, mentor teams, and partner with Security, Compliance, DevOps, and Product to ship secure, resilient, and cost?efficient solutions with measurable impact. Roles & Responsibilities Own the enterprise agent/bot platform architecture
(cloud/on?prem), API contracts, and guardrails for multi?tenant use.
Design and ship production agentic systems:
multi?agent planning, tool/function calling, workflow orchestration, and structured outputs.
Build high?containment bots
for web/mobile/Slack/Teams/IVR with streaming responses and sub?second turn latency where required.
Implement retrieval & memory
(RAG, vector stores, knowledge graphs, session memory) with data contracts, lineage, and lifecycle governance.
Establish bot CI/CD:
prompt & config versioning, replay/conversation tests, feature flags, and automated rollbacks. Implement
progressive delivery
(blue?green, canary) with health checks, feature flags, and one?click rollback.
Stand up observability : tracing, metrics, and conversation analytics (containment, escalation, hallucination, CSAT, latency, cost per turn) with alerts and runbooks.
Integrate securely with enterprise systems
(e.g., SAP, Salesforce, ServiceNow, MES/LIMS/ELN/QMS) via robust connectors and least?privilege tool access.
Embed safety, privacy, and compliance
(content filtering, red?teaming, audit trails, secrets mgmt) aligned to GxP/21 CFR Part 11 and HIPAA/PII needs.
Optimize inference and cost
(routing, caching, batching, distillation/quantization) and drive GPU/accelerator/FinOps strategy.
Evaluate and document trade?offs
for models (open vs. proprietary), hosting options, and agent frameworks (e.g., LangChain, Semantic Kernel, Assistants APIs).
Translate domain needs
(R&D, Manufacturing, Commercial) into prioritized roadmaps; mentor teams and communicate technical trade?offs to stakeholders.
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications. Basic Qualifications
Doctorate degree and 2 years of Computer Science, IT or related field experience Or Masters degree and 4 years of Computer Science, IT or related field experience Or Bachelors degree and 6 years of Computer Science, IT or related field experience Or Associates degree and 10 years of Computer Science, IT or related field experience Or High school diploma / GED and 12 years of Computer Science, IT or related field experience Preferred Qualifications
3-5 years
in AI/ML and enterprise software.
Knowledge graphs or structured reasoning (SPARQL, RDF/OWL) and tool?use planning with constraints.
Safety tooling (jailbreak detection, content moderation, PII redaction) and automated red?team pipelines.
Experience with privacy?preserving patterns (data masking, synthetic data, federated or on?prem inference).
Domain familiarity in biopharma workflows (clinical operations, quality, manufacturing/supply chain, field/commercial).
FinOps at scale: GPU fleet planning, utilization dashboards, commitment management.
Contributions to open source in LLM/agent ecosystems; patents or publications in conversational AI.
Exceptional stakeholder management; can translate complex technical concepts into concise, outcome?oriented narratives.
Good?to?Have Skills
Experience in Biotechnology or pharma industry is a big plus
Published thought?leadership or conference talks on enterprise GenAI adoption.
Masters degree in Computer Science and or Data Science
Familiarity with Agile methodologies and Scaled Agile Framework (SAFe) for project delivery.
Certifications on GenAI/ML platforms (AWS AI, Azure AI Engineer, Google Cloud ML, etc.) are a plus.
Soft Skills
Excellent analytical and troubleshooting skills.
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
High degree of initiative and self?motivation.
Ability to manage multiple priorities successfully.
Team?oriented, with a focus on achieving team goals.
Ability to learn quickly, be organized and detail oriented.
Strong presentation and public speaking skills.
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well?being. From our competitive benefits to our collaborative culture, well support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales?based incentive plan
Stock?based long?term incentives
Award?winning time?off plans
Flexible work models, including remote and hybrid work arrangements, where possible
Apply now and make a lasting impact with the Amgen team. Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Salary Range
189,750.00 USD - 233,440.00 USD #J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
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