Salesforce Helpdesk Technician

Salesforce Helpdesk Technician

Direct Service Support

Remote (No time zone requirement)

7:00 AM – 4:00 PM and 12:00 PM – 9:00 PM

We are looking for a Salesforce Helpdesk Technician to provide critical support during our Salesforce Go-Live. This is an exciting opportunity to contribute during a key system transition and ensure seamless operations for end-users. You will be part of the Direct Service Support team, offering expert-level support across Salesforce and associated platforms.

Key Responsibilities:
* Provide first-line support for Salesforce user issues and requests.
* Facilitate ticket queues using ServiceNow/IOP, ensuring timely resolution and escalation.
* Troubleshoot and resolve issues related to:
* Workflow rules, tasks, alerts, field updates
* Salesforce Marketing Cloud – Email Studio
* Tableau Analytics Studio/CRM Analytics – reporting and troubleshooting
* Update signatures for Salesforce-generated emails.
* Create and update knowledge articles and documentation (business writing).
* Assist with administrative Salesforce tasks such as user setup, profile/role configurations, and permissions.
* Deliver exceptional customer service through active listening, engagement, and follow-through on commitments.

Required Experience & Skills:
* Proficiency with Salesforce Administration and end-user support.
* Experience with ServiceNow or IOP tools for queue management and facilitation.
* Solid troubleshooting skills in Salesforce workflows, alerts, and field updates.
* Strong business writing skills for creating and updating knowledge content.
* Familiarity with Salesforce Marketing Cloud and Tableau/CRM Analytics.
* Excellent customer service abilities – active listening, communication, and problem-solving.

Ideal Candidate Traits:
* Strong attention to detail and follow-through.
* Ability to prioritize tasks in a fast-paced environment.
* Comfortable working flexible shifts without time zone constraints.
* Eager to learn and adapt in a dynamic environment during a major system rollout.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Types: Full-time, Contract

Pay: Up to $17.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Work Location: Remote