Director of Enterprise Applications & SystemsThe Francis Crick Institute • Barton in Fabis, England, United Kingdom
Director of Enterprise Applications & Systems
The Francis Crick Institute
- Barton in Fabis, England, United Kingdom
- Barton in Fabis, England, United Kingdom
À propos
About the role We are looking for an engaging and passionate Enterprise Systems Lead – ServiceNow to join our team at the Crick. This is a pivotal role where you will participate in the design, development, and ongoing improvement of enterprise platforms and integrated systems that support the Crick's needs and ambitions.
What you will be doing
Lead the delivery of design, implementation and service transition for products and services using the current enterprise systems platforms (focused on ServiceNow, but may also include Workday, particularly where scope includes both platforms).
Work with other leads within ITO to prioritise work packages for the Enterprise systems team.
Work with Application Owners and external vendors to design and support workflows to support operations and science processes.
Support the Head of Enterprise Systems to develop processes and ways of working that support the strategic vision of ITO including automation, documentation, modularisation and reuse.
Implement and manage integrations using the ServiceNow integrations platform (e.g. Flow Designer) to create, streamline, and automate processes.
About you
Proactive leader with strong organisational skills, stakeholder engagement experience, and a solid understanding of the design and development lifecycle.
Hands‑on experience with ServiceNow or similar ITSM platforms, guiding developers and driving process improvements.
Experience of change and administration of complex SaaS platforms, effective communication and testing processes.
Exposure to Enterprise Business Intelligence tools such as Power BI and IT Service Intelligence tools such as Splunk, as well as the infrastructure required to support them.
Data mindset with experience of database design, development and management, and knowledge of ETL/ESB tools.
Use of an ITIL‑based approach for service, change and incident management.
Ability to identify, troubleshoot and resolve business‑critical live systems issues using a methodical, cross‑team approach.
Minimum Criteria For successful consideration, candidates should have at least 5 years of experience in enterprise systems lead or similar roles, demonstrable leadership in ServiceNow implementations, and a proven track record of delivering integrated solutions in a research or academic environment.
What will you receive?
Salary: From £59,761 with benefits, subject to skills and experience.
Generous leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
Pension Scheme: Defined contribution pension with employer contributions of up to 16 %.
Health & Well‑being: 24/7 GP consultation services and occupational health services.
Work‑life Balance: Back‑up care for dependents, childcare support allowance, annual leave purchase options.
Perks: Discounted gym memberships, bike‑to‑work scheme, shopping discounts, subsidised on‑site restaurant.
EEO Statement The Francis Crick Institute is committed to diversity and inclusion. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident employer and will make reasonable adjustments where needed.
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Compétences linguistiques
- English
Avis aux utilisateurs
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