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L1 Systems AdministratorBelcan • United States
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L1 Systems Administrator

Belcan
  • US
    United States
  • US
    United States
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À propos

Belcan is seeking a Tier L1 IT Systems Administrator located in Evendale, OH 45215. This full?time, direct hire position offers full benefits and is open only to U.S. citizens who possess or are willing to obtain a Secret Clearance and a current CompTIA Security+ CE certification (or equivalent). The successful candidate will provide Tier?1 technical assistance and support for customers via phone, e?mail and in person. Responsibilities include: diagnosing and resolving hardware and software issues, advising customers, providing accurate information on IT products, escalating unresolved problems, and collaborating with vendors and stakeholders. The role requires strong communication skills and a passion for delivering quality customer service. Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, e?mail or in person. Diagnose, research, and resolve tier?1 technical hardware and software issues. Effectively advise and assist customers on appropriate action plans. Provide accurate information on IT products and services. Direct unresolved issues to the next level of support personnel. Identify and elevate situations requiring urgent attention. Maintain the highest possible level of customer service. Work with vendors and internal stakeholders to ensure accurate, effective training content. Other duties as assigned.
Requirements
Minimum 2?years of experience resolving basic user issues with Windows and Linux workstations and servers, networks, storage/backup, and engineering application support in classified program areas. IT support hotline and desk?side support. Password resets and other account maintenance. System hardware imaging, configuration, deployment, relocation and decommissioning. Basic system troubleshooting and issue remediation. Basic application troubleshooting and issue remediation. System patching and execution of compliance?related tasks. Must be able to work onsite 100?% of the time in Evendale, OH. Must be U.S. citizen.
Compensation
Competitive salary range of $50,000?$65,000 based on education, experience, geographic location and discipline. Benefits may include health care, dental, vision, life insurance, 401(k), education assistance, paid time off, holidays, and any other paid leave required by law. As an employee with Belcan, you will be part of one of the largest engineering firms in the United States. We maintain a small?company atmosphere and open communication at all levels of our organization, enabling dynamic decision?making processes. Flexible schedules, excellent mentoring, and opportunities for advancement to management roles are also available. We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state or local laws. EOE/F/M/Disability/Veterans #CJ #J-18808-Ljbffr
  • United States

Compétences linguistiques

  • English
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