IT Helpdesk / Support EngineerPositiveITSystems.co.uk Ltd • Biddenham, England, United Kingdom
IT Helpdesk / Support Engineer
PositiveITSystems.co.uk Ltd
- Biddenham, England, United Kingdom
- Biddenham, England, United Kingdom
À propos
Your role will be to provide technical support to our key clients. To maintain a high degree of customer service ensuring responses are accurate. As an initial point of contact for clients, you will be required to understand their problem, log tickets, attempt first line resolution and keep the client updated throughout, resolving and assisting the senior engineers and Manager where required.
Overall responsibility for the progression and effective resolution of all support cases received in accordance with our SLA’s and KPI’s. Taking ownership of issues and ensuring the customers’ expectations are both set, met and exceeded.
To qualify for this role you must have some working experience or exposure to the following:
*Windows Desktop (10,11)*,
*Install, configure and troubleshoot issues.*
*Experience with using and troubleshooting Microsoft Office suites.*
*Good understanding of PC, Laptop, MAC, Android and Mobile hardware set-up and configuration.*
*Helping with machine builds / repairs and PC deployments to clients*
*Office 365 *
*365 Configuration, Changes (adds/removes/password resets).*
*Networking*
* Understanding of basic networking and troubleshooting.
*Basic understanding of IP addresses, DNS and what makes up an IT network.*
*Diagnosing internet connection issues.*
*Diagnosing Wi-Fi issues.*
*Printers*
* Understanding of basic printer errors, printer configurations, including reinstalling drivers and changing printer options within Windows.
Assist and report into Technical Manager / Managing Director
Assist in Projects where appropriate
Personal Qualities:
* Takes pride in providing a high level of service
* Regularly going above and beyond
* Strong attention to detail
* Ability to work under pressure and handle difficult situations
* Impeccable time management skills with the ability to prioritise effectively
* Drivers Licenses and Car is essential.
Job Types: Full-time, Permanent
Pay: £25,000.00-£31,000.00 per year
Benefits:
* Employee discount
* Free parking
* Referral programme
Ability to commute/relocate:
* Biddenham MK40 2PR: reliably commute or plan to relocate before starting work (required)
Experience:
* Technical support: 2 years (required)
* Helpdesk : 2 years (required)
Licence/Certification:
* Drivers License (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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