Experienced Restaurant Professional Wanted

About One Cornelia

We're more than just a premier address, it's also a must-visit destination for some of the City's best food and cocktails. This landmark building, located at the corner of Cornelia and West 4th in the heart of the West Village, brings together three distinctive–and delicious–concepts under one roof.

• Uphold and maintain the steps of service across all restaurants.
• Ensure training materials are accurate and up to date.
• Create pre-shift templates that both sides can use to ensure staff is aware of changes.
• Work with General Managers to enhance the employee and guest experience.
• Act as the liaison between the two spaces to encourage collaboration.
• Actively participate in and support service on the floor.
• Hold employees accountable to all standards and practices. Coach and discipline when necessary.

• Develop the process of confirming reservations and actively utilize the restaurant's waitlist to maximize our books and accommodate our guests.
• Constantly look for opportunities to personalize and enhance the guest experience.
• Collaborate with Front Door & GM team to proactively and continuously fine-tune Resy.
• Review reservations daily to identify VIPs, occasions, value guests and opportunities to improve guest experience.
• Respond to guest feedback (Resy, Google, Yelp, Facebook, Trip Advisor) on a weekly cadence.
• Develop and manage relationships with our regular guests, encouraging repeat visits and fostering a sense of community around our brand.
• Utilize guest feedback and analytics to identify trends and opportunities for improvement, contributing to ongoing efforts to enhance guest satisfaction and overall restaurant performance.

• Working with marketing teams, connect with influencers, celebrities, high-value clientele, and various communities around the city to entice them to visit One Cornelia.
• Build relationships to brand visibility and generate positive word-of-mouth marketing.
• Work closely with the marketing team to support social media campaigns and marketing strategies that boost awareness and outreach.
• Serve as an ambassador, for the business in the neighborhood, building relationships and establishing One Cornelia as a standard bearer in the industry and the community.

• Work with the General Manager to implement, monitor, and fine-tune clear strategic initiatives to achieve top and bottom-line targets.
• Work with management team on a proactive approach to managing prime costs, with an eye on the daily, weekly, monthly and annual projections, and budgets.
• Work with the General Manager on managing staffing levels, schedules, and systems that allow the restaurant to achieve excellence in operations while taking care of the bottom line.
• Weigh in on the weekly costed schedules and participate in inventories, to show fiscally responsible and an understanding of the budgeted targets.
• Lead daily and weekly walk throughs to ensure facilities are up to our standard.
• Ensure that HR practices are consistent with One Cornelia values and compliant with all local, state and federal laws.
• Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety.
• Provide monthly commentary on Financial performance actual vs. budget with actionable tactics going forward.