Assistant General Manager
Hojoko
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
À propos
Exempt, Full Time
Umami Riot was born from a simple idea: pair joyful hospitality with uncompromising
craftsmanship. Founded by Chef Tim Cushman and sake expert Nancy Cushman, our
restaurants celebrate bold flavor, precision, and a deep respect for Japanese foodways -
translated through a distinctly Boston lens. At Umami Riot, we're not here to follow the rules of
hospitality, we're here to rewrite them - with heart, craft and fearless creativity.
Hojoko is a Japanese tavern with rock-and-roll soul where Tokyo's late-night energy meets
Boston's creative grit. It's where world-class culinary craft and sake culture collide with wild fun,
loud music, and zero pretension. We are the anti-fine-dining fine dining, A chef-driven, craft-
obsessed, fun-forward brand that turns every meal into a moment. Premium in quality,
democratic in attitude.
Japanese-inspired tavern dining bridging high culinary technique and youth-driven experiential
hospitality.
We believe fine dining should have a little chaos in it. We were born from the spirit of Tokyo's
back-alley izakayas — those neon-lit places where chefs cook from the heart, music fills the air,
and no one cares who you are as long as you're having a good time.
At Hojoko, we honor that spirit. We use top-tier ingredients and technique worthy of o ya's
lineage, then throw it into the mosh pit with rock, ramen, and sake slushies. We believe in food
that's crafted, not curated. In service that's sincere, not stiff. In a dining room that feels like a
karaoke party collided with a Michelin prep kitchen.
We cook with skill. We serve with soul. We laugh loud, stay late, and never take ourselves too
seriously.
Because Hojoko isn't just a meal. It's a state of mind.
Craft. Chaos. Culture. That's Hojoko.
The position of Assistant General Manager requires the ambition to oversee all hospitality
operations, and drive to create and implement systems, efficiencies and great guest relations in
the FOH. This role focuses specifically on team leadership and development of FOH staff and is
responsible for management of day-to-day systems such as hiring, scheduling and inventory,
with a strong focus on hospitality, guest experience and strategic guest recovery. The bar
program management responsibilities focuses specifically on bar team leadership, beverage
menu execution, beverage program education, and collaborative work with other team members
towards Hojoko's financial success. Composure, resourcefulness, and a passion for and
knowledge of good food and drink are essential elements to a successful person in this role.
Core Responsibilities
People & Leadership
Oversee and develop the Bar and Host teams, including scheduling, staffing, and
professional development, ensuring all schedules align with sales forecasts and labor
budgets.
Lead weekly one-on-one meetings with bar staff to nurture engagement, address
challenges, and build trust.
Champion personal development — proactively seek feedback, set measurable goals,
and track progress with the General Manager and leadership team.
Manage new hire and termination paperwork, ensuring all HR documentation is
completed accurately and on time.
Handle guest chargeback disputes with professionalism and care, maintaining brand
standards of communication.
Training & Development
Create and manage a monthly beverage lineup calendar to enhance staff knowledge
and engagement.
Develop and lead weekly beverage focus sessions and monthly classroom-style
trainings to drive product understanding, sales growth, and team confidence.
Partner with the culinary team to build cross-department collaboration and shared vision
for menu execution and education.
Operations & Systems Management
Manage bar prep, side work, and cleanliness standards daily; ensure bar and host areas
are consistently guest-ready.
Maintain and update cleaning calendars for FOH and HOH, ensuring accountability for
daily, weekly, and monthly tasks.
Oversee bar supply ordering and par levels, maintaining cost control and compliance
with monthly budgets.
Conduct monthly beverage inventory counts, reconcile discrepancies, and review results
with the General Manager.
Lead daily health and safety checklists, ensuring compliance with EcoSure standards
and a safe environment for staff and guests.
Present monthly safety topics and ensure all trainings are documented and
communicated effectively.
Financial Performance
Monitor weekly bar cost of goods, labor, and sales performance; analyze P&L reports
and track progress against declining budgets to identify trends, control costs, and drive
profitability.
Collaborate with leadership to develop and implement strategies that drive profitability,
beverage innovation, and guest satisfaction.
Prepare reports and insights for weekly manager meetings, highlighting key learnings
and areas of focus.
Requirements:
3+ years of restaurant service experience, with 2+ years in a management role
Strong interpersonal and hospitality skills
Excellent organizational, scheduling, and time management abilities
Ability to anticipate guest and team needs
Results-driven self-starter with initiative and follow-through
Availability to work nights, weekends, and holidays
Working knowledge of food safety, alcohol service, and sanitation practices
Able to lead a team-oriented environment with a positive and professional attitude
Passion for beverage program development and education
Physical requirements: ability to stand for 8+ hours, lift over 50 lbs, kneel, bend, work in
tight spaces
Metrics of Success:
Consistent execution of standard operating procedures across FOH and Bar operations
Positive, collaborative relationships with BOH team and leadership
Achievement of labor, sales, and beverage cost goals
A bar program that reflects neighborhood engagement and guest satisfaction
Demonstrated team growth, retention, and training success
High standards maintained in cleanliness, organization, and guest safety
Who You Are
You're a dynamic hospitality leader who thrives on building teams, elevating guest experiences,
and fine-tuning systems that make excellence feel effortless. You balance creativity with
accountability and lead with positivity, curiosity, and care.
More detail about Hojoko part of Cushman Concepts, please visit
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.