Operations Leader

The General Manager plays a pivotal role in driving operational excellence and delivering an exceptional guest experience through outstanding hospitality and service. This individual partners with the Director of Operations and Executive Chef to set, meet, and exceed business goals by ensuring alignment with the company's mission and objectives.

Key responsibilities include:

• Consistently deliver a culture of quality service to guests and team members
• Lead the management team and team members in delivering consistent, memorable moments of hospitality for our guests
• Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and strengthen a devoted base of regulars
• Consistently offers positive and constructive feedback to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goals
• Fosters a close partnership with the Executive Chef and kitchen management team, ensuring alignment on business goals and initiatives
• Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
• Consistently looks for internal and external opportunities to build our growing team in alignment with our goals of diversity, inclusion, and belonging
• Balance day-to-day operational and administrative responsibilities with excellence, using sound judgement to make decisions that are best for both the short term and long-term health of the business
• Builds an infrastructure and foundation for operational efficiency through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
• Act as a partner to departments, leveraging subject matter expertise to ensure alignment and support roll outs, training, and communication of initiatives

Requirements include 5+ years of leadership experience in restaurants and hospitality, proficient knowledge of systems and processes in restaurant management, strong business and financial acumen, knowledge and understanding of the hospitality industry, English fluency, and Spanish knowledge preferred.