Operations Manager

The main responsibility of the Hotel Operations Supervisor is to oversee daily front-of-house operations, ensuring exceptional guest experiences and efficient service delivery. This role involves managing staff, customer relations, and operational standards.

• Lead, train, and supervise Front of House staff (servers, hosts, bartenders, support).

• Maintain high levels of guest satisfaction by resolving issues and ensuring service excellence through active listening and prompt responses.

• Oversee scheduling, labor planning, and daily staffing needs in order to provide optimal service levels.

• Manage opening and closing procedures, cash handling, and financial reporting to maintain transparency and accountability.

• Coordinate with the kitchen team to ensure seamless and accurate service delivery.

• Monitor inventory levels and oversee ordering of necessary supplies to maintain a well-stocked Front of House area.

• Implement and enforce policies, service standards, and health/safety regulations to ensure a safe and healthy work environment.

• Analyze sales reports and collaborate with management to achieve financial targets and drive business growth.

• Support marketing initiatives, special events, and customer engagement efforts to foster a positive reputation and increase revenue.

• Proven experience as a supervisor or manager in the hospitality industry.
• Excellent leadership and communication skills.
• Able to multitask and prioritize tasks effectively.
• Familiarity with hotel operations and customer service principles.
• Basic math skills and attention to detail for financial reporting.
• Ability to adapt to changing situations and resolve conflicts efficiently.

We offer a dynamic and supportive work environment that fosters career growth and development. As a valued member of our team, you will receive comprehensive training, competitive compensation, and opportunities for advancement.

Join us in providing exceptional guest experiences and shaping the future of our organization!