Restaurant Floor Operations Coordinator

Floor Manager Job Description

Our Restaurant is seeking a skilled Floor Manager to oversee the front-of-house operations and ensure exceptional guest experiences.

• Leadership Role: Supervise and direct activities of staff to ensure guests have a pleasant experience. Assist staff and guests, ensure prompt resolutions to guest and staff inquiries.


• Duties and Responsibilities:
  • Assist guests with choices and questions
  • Take and resolve complaints from customers in a timely manner
  • Provide support to FOH staff during service
  • Process items on Toasts POS for FOH staff as needed
  • Assist in supervising FOH staff during service
  • Assist with promotions for restaurant
  • Assist with weekly work schedules for FOH staff
  • Process, review and approve server and/or bar cash out paperwork at end of shift
  • Assist in maintaining employee relations and safety of all employees
  • Assist as needed with catering events
  • Assist with purchases as needed
  • Assist in preparation of inventory as needed
  • Assist in investigating food quality and service complaints
  • Assist in inspecting food, including portion control, and food preparation to maintain quality standards and sanitation regulations
  • Document the needs of guests and communicate to the FOH staff to ensure guest satisfaction
  • Engage guests in positive dialogue to ensure return business
  • Make sure all staff members comply with safe food and alcohol handling procedures
  • Report and document any HR related incidents related to FOH and BOH staff
  • Check restaurant cleanliness, lighting, music, aesthetics throughout each shift
  • Perform restaurant opening and closing duties
  • Schedule, organize repair and maintenance as needed
  • Assist with interviews, hiring and training of new employees
  • Assist head chefs and general manager in planning and coordinating menus, keeping trends and competition information in mind
  • Assist with marketing activities and promotional events on and off-site
  • Assist with stocking inventory as required
  • Process of guest refunds and print itemized receipts for guests as requested
  • Check email