Bi-Lingual Facilitator

Join a team that's redefining the customer experience.

Who We Are

At The Experience Advisors (XA), our passion is transforming the way organizations serve their customers. For over 20 years, we've partnered with public- and private-sector clients across Canada to design CX strategies, build leadership capabilities, and deliver world-class instructor-led training.

If you ask any organization what they want, the answer is simple: engaged, well-trained employees and happy customers. We help make both happen.

Our team is a group of dynamic facilitators, analytical thinkers, and trusted advisors who collaborate with a "let's make magic happen" energy. If you love making a real impact on people's work lives, this is the place for you.

We are currently seeking contract facilitators based in Ottawa, Ontario to join our facilitator community.

What You'll Do

As a Contract Facilitator, you will deliver XA's training programs to diverse audiences—from frontline employees to senior executives. Engagements range from half-day workshops to multi-week programs. XA secures the clients; you bring the experience to life.

You will thrive at XA if you:

• Collaborate well and present confidently
• Work independently and meet tight deadlines
• Embrace feedback and aim for excellence
• Stay calm when things get busy—and laugh when they do

Core Responsibilities:

• Deliver high-quality, participant-centered learning experiences (in-person and virtual), including modules on 
  Bias Awareness for Employees and Leaders, Conflict Resolution Basics, Critical Conversations, Managing Difficult Clients and Interactions, and Intervening in Workplace Conflict
• Adapt in real time to diverse learners, schedules, and program needs
• Model customer-centric service and coaching excellence
• Prepare and manage learning materials (presentations, guides, worksheets, etc.)
• Facilitate workshops with energy, clarity, and professionalism
• Ensure alignment to program goals and uphold XA's training standards
• Demonstrate strong organization, communication, and time-management skills
• Use technology confidently in both virtual and classroom settings

What You Bring

Qualifications:

• Post-secondary education plus a certificate in Adult Education, Certified Training Practitioner (CTP), or equivalent
• 3–5+ years of active facilitation experience, ideally with diverse audiences
• Strong grounding in adult learning principles and instructional design
• Bilingualism (French) is an asset
• Indigenous status is an asset
• Ability to quickly understand client goals and tailor your facilitation approach
• Confidence managing live dynamics and responding to challenging situations, including sensitive topics such as workplace bias and conflict
• Strong relationship-building skills and a commitment to exceptional service
• High professionalism, attention to detail, and reliability

Preferred Certifications (not required, but an advantage):

• Equity, Diversity & Inclusion Certifications (e.g., CCIP) – supports facilitation of 
  Bias Awareness for Employees and Leaders
• Mediation or Conflict Resolution Certifications – supports 
  Conflict Resolution, Intervening in Workplace Conflict, and Managing Difficult Client Interactions
• International Coaching Federation (ACC, PCC, MCC)
• Certified Training & Development Professional (CTDP)
• ANSI Certification

Why Work With XA

• Meaningful work that improves employee and customer experiences
• Supportive, collaborative facilitator community
• Professional, well-designed program materials
• Opportunities to train across industries and sectors
• Flexibility as an independent contractor

How to Apply

Please send your 
resume and cover letter
 (outlining your background, facilitation experience, and career goals) and include 
"Bi-Lingual Facilitator – Ottawa"
 in the subject line.

Please do not submit applications via LinkedIn messages.

Thank you to all applicants for your interest in joining our team.

About XA

The Experience Advisors (XA)
 is the go-to-market brand for CSPN Inc.'s Consulting & Training Services. CSPN continues to operate its customer service community, events, and accreditations. Both operate under the same team and legal entity.