RPN Care Coordinator

Remote/ Hybrid Options | Afternoon to Evening Shifts (1:30 PM – 10:00 PM)

Exciting opportunity for an RPN who is passionate about blending compassionate client care with care coordination and service excellence. Join CareHop's growing team and make a meaningful impact every day by ensuring clients receive seamless, personalized care and support across both medical and non-medical services.

Reasons to Join CareHop

• Competitive pay and group benefits package
• Supportive and collaborative team environment
• Remote or Hybrid work options available
• Robust onboarding, training, and mentorship program
• Career growth and leadership opportunities within a growing organization

About This Role

The RPN Care Coordinator plays a key role in coordinating care, supporting clients and families, and ensuring high-quality service delivery. This hybrid position combines the best of both worlds — administrative care coordination and direct client interaction through our Clinical Concierge program.

You'll act as the first point of contact for new clients, manage caregiver scheduling, and deliver real-time, empathetic support over the phone. You'll be part of a team that values compassion, professionalism, and excellence in every interaction.

Responsibilities

• Manage client schedules and coordinate services to ensure continuity and quality of care
• Communicate with clients, families, and caregivers to support their care journey
• Conduct intake assessments and triage calls through the Clinical Concierge program
• Assist in booking in-home initial assessments and wellness checkups.
• Conduct in-home wellness checkups and/or initial assessments, if required.
• Provide knowledgeable, compassionate telephone support and clinical guidance
• Support caregiver recruitment, onboarding, and performance feedback
• Maintain accurate documentation and uphold CareHop's care standards
• Contribute to quality improvement and Accreditation Canada readiness initiatives

Requirements

• Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario (CNO)
• 3+ years of experience in home care and/or acute care
• Experience in telemedicine, triage, or emergency care an asset
• Strong organizational and communication skills
• Exceptional empathy and professionalism in telephone interactions
• Demonstrate an ability to perform comprehensive clinical assessments both in person and virtually (over the phone) and make independent clinical decisions
• Proficiency in EHR systems and Microsoft Office
• Valid Ontario Driver's License

At CareHop, We Care About Your Career

We go beyond a job — we build relationships. From comprehensive onboarding to ongoing training and mentorship, you'll have the tools and support to thrive. Our 24/7 support team and collaborative work culture ensure you're never alone in your mission to bring sunshine to the lives of our clients.

You're not just joining a company — you're joining the CareHop family, where compassion, excellence, and joy are part of the journey. Happier People, Better Care

Job Type: Full-time

Pay: $33.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Experience:

• Home Care or Acute Care: 3 years (required)

Licence/Certification:

• CNO Membership (required)

Work Location: Remote