Medical Assistant/Patient Support Associate, CardiologyEndeavor Health • Arlington Heights, Illinois, United States
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Medical Assistant/Patient Support Associate, Cardiology
Endeavor Health
- Arlington Heights, Illinois, United States
- Arlington Heights, Illinois, United States
À propos
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Medical Assistant/Patient Support Associate, Cardiology
Position Highlights:
- Position: Medical Assistant/Patient Support Associate
- Location: 1632 W Central rd. Arlington Heights, IL.
- Full Time: 40 hours/week
- Hours: Hours vary - Monday - Friday (8:30am - 5pm)
What you will do:
Provide skilled front office and clinical support to the physician practice and serve as a liaison between the physician and patient to coordinate care. When required, provides direct patient care by working collaboratively with the care team. Functions as a member of the patient's ambulatory care team while delivering exceptional customer service, ensuring patient safety, privacy and loyalty. Provide healthcare services under the direction of the Practice Manager and/or designee, and physicians in the NCH Medical Group.
- Document accurately in the EMR and adhere to patient confidentiality standards
- Obtain/verify medical history, medications, allergies, reason for visit, etc.
- Accurate collection and documentation of vital signs with special attention to the geriatric, neonatal and pediatric patients; prepare patients for physician visit
- Utilize the standardized rooming patient protocol in EPIC to complete all required documentation fields including medical history, reason for visit, and questionnaires
- Explain NCH MyChart and guide patient through NCH MyChart activation
- Administer medications per physician orders
- Perform EKGs, spirometry testing, and other office performed tests per physician orders and by following documented competencies
- Distribute post-care direction(s) prepared by physician to patient
- Assist in procedures as needed including room set up, preparation and clean up
- Ensure supplies are maintained for each practitioner
- Assist with obtaining prior authorizations and pre-certifications as needed
- Abstract clinical information into Epic at the direction of the physician or practice manager
- Ensure the cleanliness of clinical and non-clinical areas such as patient rooms and laboratory
- Perform clinic inventory tracking, stocking, audit expiration dates of all patient care items
- Obtain medical records from non-NCH facilities
- Create and open orders per protocol or as directed by provider
- Answer all incoming telephone calls to the office and handle each as appropriate, in accordance with NorthShore telephone customer service standards
- Take accurate and complete messages according to protocols
- Follow-up on patient issues as appropriate
- Confirm/update & distribute call schedule; notify answering service, & internal on-call system, etc.
- Provide timely responses to NCH MyChart messages and appointment requests & other In Basket messages
- Complete prescription refills as per practice protocol
- As directed, communicate test results & other information to patients via NCH MyChart or telephone
What you will need:
- Education: High School Diploma, GED or equivalent work experience required.
- Certification: BLS/CPR Certification for the Healthcare Provider required
- Experience: Minimum 6 months experience as a Medical Assistant preferred.
Benefits:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings
Compétences linguistiques
- English
Avis aux utilisateurs
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