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Principal Technical Account Manager, Strategic HealthcareAndgo Systems • Tulsa, Oklahoma, United States
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Principal Technical Account Manager, Strategic Healthcare

Andgo Systems
  • US
    Tulsa, Oklahoma, United States
  • US
    Tulsa, Oklahoma, United States
Postuler Maintenant

À propos

Location : United States (Remote) Preference : West Coast-based candidates strongly preferred Travel : Up to 25% About the Role At Andgo, we are pioneering optimized workforce management (WFM) staffing solutions for the enterprise healthcare marketplace. Our platform is essential for healthcare systems, ensuring optimal staffing levels that directly impact patient care and operational efficiency. We are seeking a highly strategic Principal Technical Account Manager to manage the complete technical lifecycle and long-term success of our most critical, large strategic enterprise account in the US Healthcare space. Reporting to the Senior Manager, Technical Integration & Support, this is a pivotal, high-impact role that demands an ideal blend of executive-level client relationship management and expert-level technical problem-solving. You will act as the dedicated technical leader of the account, responsible for strategic technical planning, complex troubleshooting, and ensuring the customer achieves maximum, sustained value from the Andgo platform. This position is perfect for a seasoned professional who excels at building trust with C-suite and senior technical leaders, translating complex technical roadmaps into business value, and navigating the unique, high-stakes environment of healthcare IT. What you'll be doing Client Relationship Management & Strategic Planning Serve as the primary technical subject matter expert (SME) and strategic advisor for a dedicated, Large Strategic Enterprise Healthcare account, building and maintaining deep, long-term relationships with technical stakeholders and executive decision-makers. Advocate for the customer's needs as a strategic partner for their adoption and alignment with the product roadmap. Proactively monitor and interpret customer technical health and system utilization data; identify and mitigate complex risks (performance, security, scalability) to ensure continuity and successful adoption. Collaborate seamlessly with the Customer Success Manager to co-lead Executive Business Reviews, delivering technical presentations that focus on ROI, system optimization, and future strategic growth. Expert Technical Consulting & Troubleshooting Act as the internal and external technical escalation point for all post-live issues, performing advanced root cause analysis by analyzing logs, database configurations, and system behavior. Guide the customer on advanced system architecture, configuration best practices within the Andgo ecosystem, and optimization to ensure a highly scalable and resilient enterprise solution. Drive the resolution of critical technical issues in collaboration with Engineering and Product teams, managing all internal and external technical communication to minimize impact on the critical 24/7 healthcare environment. Project Execution & Product Advocacy Lead the technical execution of high value, complex projects, including enterprise-wide system integrations, major version upgrades, and deployment of new features, ensuring on-time and high-quality delivery. Champion the voice of this key customer internally, translating their unique technical feedback, business workflows, and competitive landscape needs into actionable requirements for our Product and Engineering roadmaps. Co-create and deliver tailored, high-level technical training and documentation for customer IT teams, empowering them to effectively test, and manage their Andgo implementation. Proven Experience: 7+ years in a senior, customer-facing technical role (e.g., Technical Account Management, Solutions Architect, Enterprise Technical Consulting) supporting Large Strategic Enterprise accounts. Required, hands-on experience working with UKG Workforce Management Pro (formerly Dimensions/WFC) or similar enterprise-level WFM solutions. Healthcare Industry Focus: Deep understanding of healthcare staffing, scheduling workflows, operational constraints, and the high-compliance, high-stakes nature of healthcare IT. Technical Acumen: Expert-level knowledge of SaaS solutions, modern integration patterns, cloud environments, and sophisticated technical troubleshooting methodologies. Communication & Presence: Exceptional verbal, written, and presentation skills, with a proven ability to communicate complex technical concepts and strategy to both technical teams and non technical executive-level audiences. Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience. Bonus Points ~ Demonstrated experience managing a technical relationship with a single, highly strategic, high-revenue account. Remote-Friendly: Work from anywhere in the United States. (Health & Dental Benefits: Comprehensive health and dental coverage. ~401(k) Match: Employer-matched 401(k) plan to help you invest in your future. ~ Budget for professional development to help you grow in your career. ~ Statutory Holidays: 12 company-recognized statutory holidays each year. ~ Flex/Bonus Days: 2 additional flex days each year to use however you need. ~ Sick/Wellness Days: Unlimited paid sick and wellness days to support your health and wellbeing. ~ Flexible Hours: Flexible working hours to suit your lifestyle. ~10% Time: Opportunity to work on side projects of your choosing. ~ Home Office Setup: Budget to set up your home office. ~ Impact: Opportunity to make a significant impact in the healthcare industry. If you feel like you might not possess all the qualities we are looking for, we still want to hear from you! We believe in growing talent and building a diverse team that values growth and personal development. About Us Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time. We want our team to understand the "why" of the work they're doing, and how it fits into the overall picture of Andgo as a product and business. We have fun, support each other, and contribute positively to our shared culture. Good people help first . We have a service-first mentality, whether it's helping a co-worker or a customer. We understand feedback is an important process of improvement and we are willing to change our views when presented with new information.
  • Tulsa, Oklahoma, United States

Compétences linguistiques

  • English
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