Agent, Visitor Registration Program

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you

The House of Commons' Sergeant at Arms and Corporate Security is currently looking to staff various Agent, Visitor Registration Program positions on a full-time basis as well as multiple part-time positions.

The Visitor Registration Program Agent (VRPA) is the first point of contact for public visitors entering the Parliamentary Precinct.

In this position, you will provide both analytical and client service support to protect and serve parliamentarians in the House of Commons. As an Agent, Visitor Registration Program, you welcome guests with professionalism and engagement, all while remaining vigilant to threats and following the required processes. Alongside your colleagues, you ensure that proper documentation is provided, and others are compliant with security policies. Additionally, you facilitate group circulation and supports managing the intake capacity for the visitors' center, Parliamentary Boutique, Hall of Remembrance and Gallery seatings, while accommodating priority guests. 

*On-call, evening and weekend work may be required.

Top Reasons to Join the Visitor Registration Program

In this role, you are at the forefront of ensuring the House of Commons is a secure and safe place for parliamentarians and their guests. You are part of a team that is continuously improving and innovating with new technologies and practices. Your skills in analysis and problem-solving, as well as your organised nature, will be continually developed through collaboration with top experts in the field.

• Training and development opportunities
• Work-life balance /35-hour workweek
• 4 weeks' vacation (minimum) for full-time positions

Education :

• Successful completion of post-secondary education or an acceptable combination of education, training and relevant experience.

Experiences :

• Experience in providing client service in both official languages to high profile clients;
• Experience in interacting with a variety of partners (internal and external);
• Experience in processing and analyzing confidential requests in a fast-paced and constantly evolving environment;
• Experience in interpreting and inputting data;
• Good knowledge of MS Office software and the ability to learn new software or web applications;

Asset :

• Experience working in the field of security;
• Experience and/or knowledge of House of Commons operations.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at (email protected).

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles. 

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

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To learn about our hiring process, visit Eligibility and Selection.