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Canon U.S.A., Inc.
Manager, Parts ExpeditingCanon U.S.A., Inc. • Itasca, Illinois, United States
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Canon U.S.A., Inc.

Manager, Parts Expediting

Canon U.S.A., Inc.
  • US
    Itasca, Illinois, United States
  • US
    Itasca, Illinois, United States
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À propos

Manager, Parts Expediting US-IL-Itasca Job ID: 33792 Type: Full-Time # of Openings: 1 Category: Product Support CUSA Itasca - Bruning Dr About the Role Accountable for managing all aspects of the rapid response expediting process, including 24 x 7 support, with the goals of achieving timely and positive results for all instances. Proactively developing and implementing strategies that enhances overall operational performance and drives positive customer satisfaction while maintaining cost effectiveness. Direct and coach each direct report in a manner that will result in a superior level of customer satisfaction. Your Impact '- Maintains a superior level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available. Holding direct reports accountable for maintaining the same level. - Manages and directs the day-to-day operations of the 24 x 7 Expediting Coordinators. - Oversees our Expediting Partners activities holding them to account for on time performance, accurate billing, and SOP adherence. - Schedules staff that provides support to our customers on a 24 x 7 basis. - Manages and directs the day-to-day operations of the front-line Support Reps. - Monitors and manages the Support Rep phone line ensuring no gaps or in coverage or extended delays in answering. - Verifies email requests to the Support Rep mailbox are responded to in a timely and professional manner. - Completes monthly grading of calls into the Support Line for each Support Team member. Provide coaching to each team member that meets department objectives. - Develops, reviews, compiles and publishes productivity metrics including presenting those live to upper management as required. - Independently works to favorably resolve direct customer escalations, issues, and concerns. - Creates purchase orders to vendors as needed and validate direct reports are completing daily purchases in the most cost-effective manner available. - Being proficient in creating, maintaining, and updating in scope system settings and values as needed. - System development and business user integration testing for the updating and testing of new systems or enhancements. - Works closely with our IT team to correct any systemic issues. - Develops, trains, hires, and provides guidance to staff to maintain effective and smooth operations. - Maintains authority for most personnel related decisions within the department. - Responsible for reviewing and improving internal procedures to more efficiently and effectively service the company. - Publishes, distribute, train, and enforce all current published procedures and standards. - Completes all other tasks, projects and functions assigned by Manager. About You: The Skills
  • Itasca, Illinois, United States

Compétences linguistiques

  • English
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