Senior Sales Co-OrdinatorBrickability Group PLC • Mitcham, England, United Kingdom
Senior Sales Co-Ordinator
Brickability Group PLC
- Mitcham, England, United Kingdom
- Mitcham, England, United Kingdom
À propos
and in many cases install
premium, strategically important building materials through trusted UK and European manufacturing partners, proudly supporting private and commercial specifiers, contractors, developers and builders across the country. Job Purpose
We are seeking a highly organised and driven Senior Sales Coordinator to manage complex customer enquiries, support sales operations, and help ensure seamless order processing across the business. This role requires strong problem-solving abilities, exceptional communication skills, and confidence in working with priority customer accounts. The Senior Sales Coordinator will also play a key role in mentoring junior team members and enhancing internal sales processes. Key Responsibilities Technical Knowledge
Strong understanding of sales processes and how sales coordination contributes to wider business objectives.
Excellent administrative and organisational capabilities with proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Familiarity with CRM systems and sales tracking tools.
Knowledge of business requirements, company structures and internal workflows.
Role Requirements
Liaise closely with logistics and operations teams to ensure products are delivered to customers on time.
Handle complex customer enquiries and complaints, escalating when required.
Monitor inventory levels and collaborate with supply chain colleagues to maintain stock availability.
Support the sales team with processing large, complex or custom stock orders.
Analyse existing sales processes and propose efficiency improvements.
Ensure all sales-related documents are accurate, compliant, and kept up to date.
Train and mentor junior sales coordinators to strengthen team capability and performance.
Behavioural Expectations
Understands how decisions and actions impact the sales team and overall business performance.
Consistently delivers objectives on time and to the required standard.
Maintains excellent punctuality and is ready to work at the agreed start time.
Actively participates in training and development activities.
Proactive, responsive and committed to excellent service for both clients and colleagues.
Works collaboratively to exceed internal and external customer expectations.
Takes initiative to resolve challenges across teams or departments.
Demonstrates loyalty, commitment and a strong customer-first mindset.
Selects the most effective communication method for each situation, whether written, verbal or active listening.
Applies creative thinking to support improvements and new approaches.
Works with honesty, integrity and professionalism, protecting the companys reputation.
Acts with long-term business success in mind.
Personal Attributes
Professional, confidential and trustworthy.
Strong stakeholder management skills with credibility at all levels.
Able to positively influence others.
Excellent organisational and time management abilities.
High accuracy and attention to detail.
Strong prioritisation skills, able to work under pressure.
Analytical, logical and effective problem-solver.
Approachable, flexible, motivated and enthusiastic.
Consistently delivers high-quality work.
Smart, articulate and composed under pressure.
Yearly KPIs
Complex order resolution:
Resolve 90% of complex orders within 24 hours.
Complaint resolution:
Achieve a 95% resolution rate for escalated customer complaints.
Sales support effectiveness:
Maintain a 98% completion rate when assisting sales reps with order issues.
Customer satisfaction:
Maintain a minimum customer service score of 4.7/5
Job Details
Work Pattern:
Monday
Friday Hours:
8:00am
4:30pm Salary:
£25,000
£30,000
TPBN1_UKTJ
Compétences linguistiques
- English
Avis aux utilisateurs
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