Licensed Customer Service Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Joshua Lawrence Agency LLC – American Family Insurance
Green Bay, WI | Full-Time | $16 - $24 per hour plus performance-based bonuses

Agency Culture
At the Joshua Lawrence Agency, one of Northeast Wisconsin's fastest-growing insurance agencies over our 18-year history, we foster a collaborative team environment powered by over 75 years of combined industry expertise. We are dedicated to professional development, providing top-performing sales professionals with a clear path to agency ownership upon achieving exceptional results within our agency.

About the Role
As our Customer Service Representative, you'll play a key role in keeping our agency running smoothly. You'll assist with insurance-related administrative tasks, support customer sales & service efforts, and ensure efficient office operations.

What You'll Do:
Process insurance documents, applications, and policy changes

Follow up on leads, referrals, and inquiries to drive sales

Educate customers on insurance products and tailor solutions to their needs

Handle phone calls, emails, and customer inquiries with professionalism

Assist with billing, payments, and claims follow-ups

What We're Looking For:

Obtain an insurance in the state of Wisconsin for P&C within 90 days.

Previous administrative or office support experience (insurance experience a plus)

Strong organizational skills and attention to detail

Excellent communication and customer service abilities

Proficiency in Microsoft Office and ability to learn insurance systems

A team player with a positive, professional attitude

What We Offer:

• Competitive pay: $16 - $24 per hour plus performance bonuses, based on experience

• Full-time, stable position with growth potential

• Supportive and friendly work environment

• Opportunity to gain valuable experience in the insurance industry

• Flexible schedule and PTO offered

If you're a motivated professional who enjoys working in a fast-paced environment, we'd love to hear from you

Join the Joshua Lawrence Agency LLC and be a part of a team that values dedication and excellent service

Job Type: Full-time

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.