IT Support Specialist -Level 2 (12 month contract)

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

Lightspeed is seeking an IT Support Specialist (Level 2) to join our IT Support team. This is a 12-month fixed-term contract starting in January, based in Montreal, Quebec, and requires working on-site five days a week from 9 a.m. to 5 p.m.

Reporting to the Team Lead, IT Help Desk, the IT Support Specialist (Level 2) is responsible for providing intermediate technical support to end-users, managing more complex technical issues, and assisting with IT projects. This role requires deeper technical knowledge and the ability to handle a wide range of IT challenges.

• Be in charge of on/off-boarding and ensure the provision and repatriation of IT equipment.
• Maintain accurate records of hardware and software inventory (Backstore, A/V, monitors, etc.).
• Ensure office desks and conferencing rooms are up to standard, functional, and organized.
• Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues.
• Assist IT departments with basic configurations, initiatives, project involvement, or monitoring under guidance (based on IDPs).
• Provide technical support to end-users and executive leadership.
• Educate end-users on IT best practices and provide technical training as needed.
• Ensure SOX compliance tasks are followed rigorously.
• Assist with routine IT maintenance tasks.
• Manage user access requests.
• Maintain knowledge of all IT compliance requirements and responsibilities.
• Collaborate with other teams inside and outside of IT on initiatives and issues.
• Maintain and update the organization's IT knowledge base.
• Train Level 1 technicians on new technologies and procedures.
• Work closely with the IT-Ops team to support the office.
• Basic networking knowledge (VLAN, TCP, DHCP, IP/MAC addresses, switches, and cable management).
• General knowledge of SOX compliance is an asset.
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

• Hosting large meetings and company events.
• Using excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders.
• Contributing as part of the wider team to achieve organizational objectives, even when tasks fall outside the strict scope of your role.

• Education: Associate's degree in Information Technology or a related field; relevant certifications such as CompTIA A or Network are preferred.
• Experience: 3 years of experience in IT support or helpdesk roles, ideally within a in person environment.
• Technical proficiency: Strong working knowledge of both macOS and Windows operating systems, including setup, configuration, and troubleshooting.
• Device management: Hands-on experience with MDM (Mobile Device Management) solutions for managing and securing company devices.
• Ticketing systems: Experience using IT service management or ticketing tools (e.g., Jira Service Management, Zendesk, ServiceNow).
• Communication: Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
• Customer focus: Strong sense of ownership and accountability in providing timely, high-quality support to internal teams.

You'll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Training opportunities to grow your skills and career
• Catered lunches available at no cost from Tuesday to Thursday
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that's passionate about empowering our communities.

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