CSR - Customer Service Representative

Job Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support through various communication channels. Your ability to communicate effectively, handle inquiries efficiently, and promote our products and services will be essential to fostering customer satisfaction and loyalty.

Responsibilities

• Respond promptly and professionally to customer inquiries
• Provide accurate information about products, services, and policies
• Assist customers with order processing, account management, and issue resolution
• Maintain excellent phone etiquette and communication skills during all interactions
• Requirements
• Proven experience in customer service or related roles preferred
• Strong data entry skills with attention to detail
• Excellent communication skills
• Demonstrated sales aptitude with experience in upselling techniques
• Ability to handle multiple tasks simultaneously while maintaining professionalism
• Strong analysis skills to assess customer needs and provide tailored solutions

Job Types: Full-time, Part-time

Pay: $17.20-$36.98 per hour

Work Location: In person