Solutions Architect (ServiceNow)
Computacenter
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Solutions Architect (ServiceNow)
role at
Computacenter
London, England, United Kingdom
We are looking for an experienced Solution Architect (ServiceNow) to join our team and lead the design and delivery of ServiceNow‑based digital solutions. The ideal candidate will combine deep knowledge of ServiceNow platform modules (TPSM, FSM, ITSM, CSM, HRSD, App Engine, experience portal) with a strong integration background across enterprise platforms, third‑party suppliers, and customer‑facing solutions. This role plays a critical part in delivering a seamless digital experience across business, employee, and partner journeys.
What you’ll do
Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments.
In‑depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD.
Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms).
Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware.
Align portal design with user personas, customer journeys, and accessibility best practices.
Guide cross‑functional teams across design, development, and deployment, ensuring architectural coherence.
Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment.
Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems.
Contribute to governance forums, design reviews, and solution assurance processes.
What you’ll need
Proven track record in designing and implementing Experience Portals
Strong background in enterprise integration, including:
REST/SOAP APIs
IntegrationHub / Flow Designer
Event‑driven and asynchronous patterns
External customer and supplier platforms
Experience in enterprise identity, authentication and role‑based access controls.
Ability to work collaboratively across business and technical teams to drive outcome‑focused architecture.
Integration with intelligent locker solutions (e.g., for field service, click‑and‑collect, returns, or logistics scenarios).
Experience with SAP integration, Salesforce, or third‑party field service and logistics platforms.
Familiarity with domain separation and multi‑tenant ServiceNow environments.
ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist in key modules).
Knowledge of enterprise architecture standards and Agile/DevOps practices.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology and Consulting
Industries
Computer Hardware Manufacturing
Information Technology & Services
Information Services
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Compétences linguistiques
- English
Avis aux utilisateurs
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