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Data Analyst
Optimus E2E Ltd
- +1
- +6
- London, England, United Kingdom
- +1
- +6
- London, England, United Kingdom
À propos
Key Responsibilities
Digital Transformation Analysis
Analyse client and operational interaction data to identify transformation opportunities and process friction points Evaluate user behaviour and system interactions to uncover areas for digital solutions and automation Conduct comprehensive analysis of interaction data to inform and prioritise digital transformation initiatives Strategic Initiative Support
Partner with transformation teams to translate data insights into actionable digital strategies Support business case development with robust analysis and impact modelling for transformation projects Monitor and measure success of implemented initiatives through performance tracking Cross-Functional Collaboration
Collaborate with Analytics Engineering and Data Engineering teams to develop and maintain comprehensive dashboards monitoring transformation KPIs, performance metrics and interaction data Work with operational teams to understand current processes and identify transformation opportunities Strategic Insights & Stakeholder Management Present findings and recommendations to stakeholders, translating operational data into clear business cases for improvement initiatives Serve as the analytical voice within Operations Transformation, providing data-driven insights to support decision-making processes Demonstrate analytical curiosity with proven ability to identify analysis opportunities independently and deliver measurable operational impact Influence decision-making through comprehensive data analysis and compelling presentation of insights Technical Skills
Proficiency in SQL with experience in Google BigQuery preferred for complex data analysis and reporting Advanced data visualization skills using tools such as Tableau, Looker, or similar platforms Advanced Excel skills including pivot tables, complex formulas, and data manipulation techniques Strong understanding of operational processes with ability to connect metrics to business outcomes Experience
Proven experience in operational analytics, business intelligence, or performance analysis with focus on service delivery metrics Experience analyzing operational workflows and service delivery metrics preferred Knowledge of financial services operations preferred Demonstrated track record of turning data into actionable improvements and measurable business outcomes
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Compétences idéales
- Business Intelligence
- Data Visualization
- Looker
- SQL
- Tableau
- Google BigQuery
Expérience professionnelle
- Data Analyst
Compétences linguistiques
- English
Avis aux utilisateurs
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