2nd Line Support Analyst

Second Line Support Analyst

Fully on site 24/7 Shift Pattern SC Clearance Required or EligibleJoin a leading IT services company as they expand the team following a major contract win!

We're looking for driven and proactive Second Line Support Analysts to join 24/7 Technical Operations Command Centres in Nottingham or Hatfield.

What you will be doing:

Provide 2nd line support across a range of IT infrastructure technologies Manage batch processing and event/alert monitoring Handle incident resolution to meet or exceed SLA targets Support patching, change requests, and technical escalations Maintain accurate records via incident and call management tools Collaborate with team members to continuously improve service delivery

Your background:

Eligible for or currently hold SC clearance Experience or exposure to second-line infrastructure support Working knowledge of SQL, Wintel, Messaging, Patching, and iSeries Operations Willingness to work a 24/7 rotating shift pattern Strong communication and customer service skills Ability to work under pressure and take initiative Desirable: Experience with incident and problem management tools ITIL awareness or certification Solid understanding of server environments and IT infrastructure Proficiency in MS Word and Excel

Key information

This is an office-based role (5 days a week) in either Nottingham or Hatfield, so please consider your commute before applying