NOC Supervisor

The
NOC Supervisor
is responsible for the managing of the day-to-day Network Operations Center (NOC) functions, to include scheduling and coordinating daily workload and ensuring that the networking system runs efficiently without interruption.

RESPONSIBILITIES
:

• Supervise daily work of NOC Engineers to ensure 24/7/365 operations.
• Provide leadership and technical guidance on network outages and escalations.
• Oversee development and implementation of automated monitoring and diagnostic tools.
• Manage the WIRE (Service Now) ticketing system, ensuring timely and accurate responses.
• Conduct performance reviews and provide ongoing training and development to NOC staff.
• Monitor network monitoring tools (e.g., SolarWinds, ELK) for real-time visibility and issue resolution.
• Coordinate with cross-functional teams to resolve customer-impacting issues.
• Identify deficiencies in tools, processes, and procedures and propose improvements.
• Lead multiple projects while prioritizing competing demands.
• Ensure that all newly onboarded properties have their associated network devices correctly added to the monitoring systems.
• Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• BA and/or BS with technology concentration, or equivalent experience.
• Minimum of 5 years in network administration (WAN/LAN) or NOC operations.
• 5 years troubleshooting within a cable provider or telecom network environment.
• Industry certifications: Network+, CCNA, CCNP, CCDP.
• Experience with routing, switching and optical protocols (OSPF, BGP, STP, MPLS, Multicast).
• Familiarity with voice environments (e.g., Adtran, PBX).
• Fundamental understanding of OSI model.
• Experience with monitoring tools (SolarWinds, ELK, Netflow).
• Experience with Cisco, Motorola, Harmonics, Nokia equipment.
• High availability environment experience (99.99% SLA).

Preferred Qualifications:

• Optical platform configuration and troubleshooting experience.
• Scripting skills (Python, SQL, PHP, BASH).
• Vendor certifications (Motorola, Nokia, etc.).
• Experience with third-party circuit providers.

BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compétences idéales

• CCNA
• CCNP
• Network Administration
• WAN

• Fort Lauderdale, Florida, United States

Expérience professionnelle

• NOC Engineer
• Network Administrator

Compétences linguistiques

• English