HR Advisor

Selangor, Malaysia

Job Family Group
Human Resources Jobs

Worker Type
Regular

Posting Start Date
October 1, 2025

Business Unit
Human Resources

Experience Level
Early Careers

Job Description
Key Responsibilities:

• Provide end-to-end HR Operations support to employees, line managers, and local HR.
• Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.

• Management of cases according to established ways of working, including:

• Using the Salesforce tool to log queries and updates, create tickets and ensure closure of tickets

• WIP management, keeping customers updated on the status of open cases
• Taking ownership of end-to-end processes
• Handing-off cases to other teams in HR Services as required
• Dealing with third party service providers

• Meeting established KPIs and SLAs

• Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary

• Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. Building partnerships with HR Partners (Stakeholders, HR Advice in Country, GOS and other HR Services teams) by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case
• processing, identifying best practices and knowledge sharing.
• Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids). Ensuring the info in Knowledge Management is up-to-date. Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
• Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

Where do you fit in?
This position is for HR Advisor supporting Thailand Operations.

What's the role?
DIMENSIONS

• Answers employee queries: "How to?", "Request Info". Executes well documented process to be followed, with clearly defined decision points. Executes simple transactions.
• Nature of work involves knowledge of HR policies, processes, & systems and can explain this to employees or supervisors. Acts as Process Focal Point / Subject Matter Expert for processes such as reporting. Works within a limited variety of well-defined procedures and practices (not necessarily standardized) and is supervised on progress and results by manager.
• Executes process steps in Workday, managing entries in Shell People.

Job Purpose:
To provide end to end HR Operations support (international mobility) to employees, line managers and local HR across a designated region.

Principal Accountabilities

• Take ownership of the end-to-end