Working Student (m/f/d) Customer Experience

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world's largest and most modern reefer container fleets, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

• You will develop and execute customer engagement strategies across digital and traditional channels (email, chat, phone, self-service portals)
• You will drive the development and execution of communication strategies aimed at promoting our digital tools across internal teams and customers
• You will contribute to developing effective value propositions aligned with each product
• You help us boost user adoption by leading campaigns that raise awareness including benefits and best practices
• You support the creation of engaging marketing and training content (e.g., internal newsletters, intranet posts, videos, visuals)
• You collaborate with product owners to understand features and translate them into user-friendly messages and materials
• You will assist in identifying areas in need for further digitization and help communicate the advantages of our internal solutions
• You monitor adoption metrics and user feedback to continuously improve messaging and strategy
• You support the preparation and follow-up of feature releases, internal showcases, and events to highlight digital capabilities
• You bring your creativity to support internal branding and storytelling, e.g. through Canva, PowerPoint, or short video formats

• You are currently enrolled full-time in a Bachelor's or Master´s degree with a focus on Marketing, (Customer) Communication, Project Management, Media Management, Advertising / Brand Management
• You also have strong social skills and very good communication skills in English (spoken and written) as the role is highly international
• In your approach to work, you are diligent and strongly team-oriented and enjoy contributing proactively
• Self-initiative and commitment, as well as a very independent work organization come natural by you
• Ideally, you have already gained initial relevant practical experience, e.g. through internships or working student positions

• Be a part of our Student community: meet other students and exchange ideas during our Student Lunch & Coffee Breaks
• If flexibility is important to you: choose the working hours that best fit your college schedule
• Work with us directly in the heart of Hamburg at the Binnenalster or mobile at home
• Of course, we also take care of your physical well-being: in our company restaurant we offer yummy dishes for small and large appetites
• Take part in our company sports activities such as table tennis, dragon boat racing and yoga. And if you're in the mood for music, why not join our band?
• Attractive training programs and excellent career opportunities complete your experience

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