Senior Incident- & Problem Manager 80 - 100% (f/m/d)

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Coordination / Management of major incidents Lead and manage task forces to resolve major incidents as fast as possible Document the major incidents appropriate and initiate & track the problem management process Proper communication to the different stakeholders Ensure documentation and perform the recap sessions / lessons learned after the major incident is resolved Regular alignment of the local and international incident- and problem management teams and initiate improvements on process, task and team level Takeover of on-call service approx. every 6 weeks Bachelor or equivalent degree in Business Information Technology or similar Work experience in similar role for at least 5 years in financial industries ITIL certification and familiar with agile working methods Quick learner & flexible Self-motivated and leadership skills Excellent customer facing skills Strong communication skills Team player Good analytical and coordination abilities Fluent oral and written in English, German is an advantage / all additional language skills are a plus We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.