Technical Services Analyst

Technical Services Analyst

The Opportunity

Horizon School Division is seeking a highly skilled and experienced Technical Services Analyst to oversee and manage our technology team across multiple schools within the division. This leadership role involves managing a team of technicians, ensuring the efficient operation of all IT systems, managing the technology budget, inventory supply management, and collaborating closely with the Superintendent of Operations/COO, as well as a team of network and application professionals.

Key Responsibilities

• Provide leadership and direction to our team of IT support technicians across multiple schools within the division
• Oversee the day-to-day operations of the technology department, ensuring high levels of performance, security, and availability
• Manage and monitor the technology budget, ensuring cost-effective solutions and timely procurement of necessary supplies and equipment
• Collaborate closely with the Superintendent of Operations/COO and other senior leaders to develop and implement technology strategies aligned with the division's goals
• Coordinate with network and application professionals to ensure seamless integration and functionality of IT systems
• Conduct regular performance reviews, provide training and development opportunities for team members, and foster a collaborative and innovative work environment
• Stay updated on the latest technology trends and advancements to continually improve and modernize the division's IT infrastructure

We Offer

• Permanent Full-Time (40 hours per week)
• Competitive salary commensurate with education and experience. (Salary Range: $95,000 - $105,000)
• Defined benefit pension plan
• Comprehensive benefit package
• Professional development opportunities

Qualifications and Abilities

• Strong written, oral communication, and interpersonal skills
• Skilled at installing/configuring modern networking equipment such as switches, routers, and access points
• Ability to conduct research into security issues and emerging technologies as required
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed with exceptional attention to detail
• Proven analytical and problem-solving abilities
• Ability to apply and follow project management principles and tasks
• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to do Medium Load Work which includes:
• exerting up to 50 lbs. of force seldom (lifting and/or carrying)
• exerting up to 20 lbs. of force occasionally
• exerting up to 10 lbs. of force frequently to move objects
• Strong customer service skills
• Ability to work in a team-oriented, collaborative environment

Education and Experience

• College diploma or university degree in the field of computer science, information systems, or a related field
• A minimum of 5-7 years of equivalent work experience
• Previous experience working in a PreK-12 school division is an asset
• Relevant certifications such as CompTIA Network+, Cisco CCNA/CCNP, Microsoft Azure/365, Google Workspace certifications are highly valued
• Extensive hands-on technical knowledge of network systems, protocols, and standards
• Strong knowledge of modern network management and analysis tools
• Extensive experience with client/server and operating systems including Windows 10/11, macOS, and Linux
• Experience working in a multi-site-WAN environment, VPLS, MPLS, and associated technologies
• Hardware, software, and network troubleshooting experience
• Working technical knowledge of current network hardware, including but not limited to, Cisco Catalyst series switches, Meraki, Juniper, and Palo Alto devices
• Knowledge of cybersecurity measures, including firewalls, intrusion detection systems, and anti-virus software
• Knowledge of applicable data privacy practices and laws such as GDPR and CCPA

The Person

You are energetic and intuitive with a strong work ethic and a focus on customer service. You care about quality, accuracy, and attention to detail, yet you can also see the big picture and how multiple elements of the work fit together. You work effectively in a team as well as independently and succeed with minimal supervision. You are always looking for ways to improve what we do and strive to continually provide superior support to both our schools and the Board of Trustees.

This position will commence on a mutually agreed-upon date.

For further information please contact:
Justin Arendt, Superintendent of Operations/COO

We wish to thank all applicants for their interest in employment with the Horizon School Division; however, only those applicants shortlisted for interviews will be contacted. Please note that present and past employers may be contacted. The successful candidate will be required to submit a criminal record check and vulnerable sector check prior to beginning employment.

Please refer to our website for further information

Job Types: Full-time, Permanent

Pay: $95,000.00-$105,000.00 per year

Work Location: In person