Duty Manager

Your company, your values, your career  
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

• Responsibilities
  

  Front Office & Guest Services

  • Ensure superior customer service is consistently delivered by all Front Office team members.

  • Follow and comply with Coast's cash-handling policies and procedures.

  • Enforce and implement Front Desk procedures; support the Front Desk, Bell, Concierge, and Valet teams in the absence of the Rooms Operations Manager.

  • Resolve guest concerns promptly, professionally, and diplomatically.

  • Ensure all Front Office team members are trained and compliant with Coast standards.

  • Assist with performance reviews, coaching, and ongoing staff development.

  • Maintain strong communication and collaboration with all hotel departments.

  • Serve as the on-duty manager during assigned shifts, overseeing daily hotel operations.

  • Maintain high levels of guest satisfaction by responding to inquiries, complaints, and service concerns in a timely and professional manner.

  • Conduct staff briefings when required and ensure smooth shift handovers.

  • Uphold property standards relating to cleanliness, guest experience, safety, and service delivery.

  • Handle the hotel's fire safety responsibilities and support all emergency procedures.

  • Monitor room inventory and availability; ensure the team is knowledgeable on rates, promotions, and upsell opportunities.

  • Perform other duties as required.

  Marina Management

  • Oversee day-to-day marina operations executed by Front Desk agents, including slip assignments, vessel check-ins/check-outs, dock services, and guest communications.

  • Administer and manage all marina tenant contracts, including:

    • Lease preparation, renewals, and compliance tracking

    • Slip rental billing, payment processing, and documentation

    • Ongoing communication and relationship management with marina tenants

  • Maintain accurate marina records, including vessel logs, occupancy, billing, and maintenance schedules.

  • Conduct regular inspections of marina infrastructure and coordinate necessary repairs or maintenance.

  • Enforce marina safety standards and ensure compliance with environmental and regulatory requirements.

• Secondary School Diploma
• Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience an asset
• Minimum 1 year in a hotel leadership role
• Self-motivated team player with demonstrated interpersonal & leadership skills 
• Ability to excel and perform well under pressure
• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment 
• Excellent communication and organizational skills
• Advanced working knowledge of Microsoft Office Suite, and PMS software required
• Exemplifies Coast's core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends, holidays, and some overnights 

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more