À propos
We are seeking a highly skilled and dedicated System Administrator to provide desktop IT support to internal users. In this role, you will collaborate with our IT and Engineering teams to resolve a range of issues, including security, networking, and application challenges. You will be responsible for supporting both hardware and software needs, ensuring a seamless technology experience for our employees. Key Responsibilities: Desktop Support: Provide comprehensive desktop support, including troubleshooting hardware, software, and phone issues for internal users. Onboarding & Offboarding: Manage the onboarding and offboarding processes for all employees. MDM Administration: Administer and manage the company's Mobile Device Management (MDM) solution. Application Support: Offer support for the background screening application and other company-specific applications. Active Directory Management: Administer and maintain Microsoft Active Directory, ensuring proper user access and security protocols. User Education: Educate internal users on the use of hardware and software to enhance their productivity. Vendor Coordination: Collaborate with external vendors to resolve any software issues that may arise. Networking: Troubleshoot and support network setup and issues to ensure smooth connectivity across the company. Security Evaluation: Contribute to the evaluation and improvement of network and company security measures. Ticket Management: Participate in routing and resolving application-related support tickets in collaboration with the Engineering team. License Management: Maintain site licenses for software across the department and organization. Team Collaboration: Work with team members to troubleshoot and support hardware, software, and IT infrastructure needs. Project Assistance: Assist in executing technology-related projects, including application deployments and testing. Telecommunication Support: Administer the company's communication systems, including telecom, email, and chat. Security Team Involvement: Actively participate as a member of the security team. Service Requests & Trouble Tickets: Address and resolve service requests and trouble tickets according to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs). Business Continuity & Disaster Recovery: Assist in defining, implementing, and maintaining business continuity plans, disaster recovery procedures, and backup protocols. Hardware & Software Management: Assist with the installation, administration, and management of hardware, software, and peripheral components. Technical Solutions: Analyze business needs and recommend appropriate technical solutions. Quality Service: Maintain high service quality by enforcing organizational standards and processes. SLA/SLO Compliance: Ensure all tasks meet SLA and SLO standards as defined by management. Other Duties: Perform other duties and responsibilities as assigned.
Compétences linguistiques
- English
Avis aux utilisateurs
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