Account Director, Sales Project ManagementHarnham • London, England, United Kingdom
Cette offre d'emploi n'est plus disponible
Account Director, Sales Project Management
Harnham
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Senior Recruitment Consultant- Market Research & Insights at Harnham Senior Customer Success Manager
Southwark, Hybrid
Harnham have partnered with an innovative SaaS scale‑up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions.
As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries.
The Role As Senior Customer Success Manager, you’ll build long‑term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance.
You’ll:
Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal.
Translate client goals into clear research briefs and actionable recommendations.
Present findings confidently to senior stakeholders, showcasing the commercial impact of insights.
Collaborate closely with Product, Data and Sales teams to ensure seamless client delivery.
Identify opportunities for account growth through upsell and cross‑sell initiatives.
Lead QBRs, roadmap sessions, and data‑driven discussions with clients.
What We’re Looking For
Experience in Customer Success, Research, Insights or CX, ideally within SaaS or market research.
Skilled communicator and presenter, able to distil complex insights into clear client stories.
Strong analytical mindset with a passion for solving problems and finding meaning in data.
Proven ability to manage multiple enterprise relationships simultaneously.
Commercially savvy, with a track record of driving retention and growth.
Curious, proactive, and collaborative — someone who thrives in a fast‑growing, innovative environment.
What’s on Offer
Ongoing training and development from day one
Opportunities for rapid progression — internal promotion is encouraged
24 days annual leave + bank holidays
Regular team socials and company events
Tech Scheme & Cycle to Work benefits
Employee wellbeing support and learning academy
If interested apply below or send your CV to louiscollins@harnham.com
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.