Amazon Connect Solutions Architect (UK)EPAM Systems • City of London, England, United Kingdom
Cette offre d'emploi n'est plus disponible
Amazon Connect Solutions Architect (UK)
EPAM Systems
- City of London, England, United Kingdom
- City of London, England, United Kingdom
À propos
Responsibilities
Collaborate with clients to understand their business needs and define Amazon Connect solutions tailored to their requirements
Design end‑to‑end architectures for contact center solutions, integrating third‑party tools and AWS services to enhance system functionality
Lead technical workshops and provide guidance on best practices for using Amazon Connect and AWS services
Support development and deployment of innovative contact center applications on AWS
Support Pre‑Sales activities, demonstrations and respond to RFPs
Troubleshoot complex issues and provide solutions to optimize Amazon Connect configurations and integrations
Ensure the security, scalability and reliability of deployed solutions
Stay updated on the latest industry trends and AWS advancements to continually refine solutions and share insights with clients
Partner with cross‑functional teams, including developers, DevOps engineers and business analysts, to ensure seamless project delivery
Requirements
Strong expertise in Amazon Connect architecture and implementation, including hands‑on experience in designing customer contact center solutions
Deep understanding of AWS services such as Lambda, DynamoDB, S3, API Gateway and CloudFormation
Proven ability to integrate Amazon Connect with third‑party applications and systems through APIs
Solid grasp of contact center workflows, customer interaction strategies and voice/data integration
Experience in designing secure, scalable and high‑performing systems following AWS best practices
Familiarity with DevOps concepts and CI/CD pipelines for cloud‑based application deployments
Excellent communication skills to interact with technical and non‑technical stakeholders alike
Bachelor's degree in Computer Science, Engineering, or related field; equivalent work experience will also be considered
AWS certifications such as AWS Certified Solutions Architect or AWS Certified Developer are highly desirable
Nice to have
Agentic AI knowledge
Benefits
EPAM Employee Stock Purchase Plan (ESPP)
Protection benefits including life assurance, income protection and critical illness cover
Private medical insurance and dental care
Employee Assistance Program
Cyclescheme, Techscheme and season ticket loans
Various perks such as free Wednesday lunch in‑office, on‑site massages and regular social events
Learning and development opportunities including in‑house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
If otherwise eligible, participation in the discretionary annual bonus program
If otherwise eligible and hired into a qualifying level, participation in the discretionary Long‑Term Incentive (LTI) Program
*All benefits and perks are subject to certain eligibility requirements
Seniority level Associate
Employment type Full‑time
Job function
Information Technology, Engineering, and Business Development
Industries Software Development and IT Services and IT Consulting
Location London, England, United Kingdom
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.