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AWS IVR Engineer - Tesco MobileTesco UK • Slough, England, United Kingdom
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AWS IVR Engineer - Tesco Mobile

Tesco UK
  • GB
    Slough, England, United Kingdom
  • GB
    Slough, England, United Kingdom
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À propos

Job Overview As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross‑skilling them to integrate into the BAU support service.
Responsibilities
Be a great teammate – live the Tesco Mobile values.
Act as the AWS Connect technical lead within the squad to support them with the migration.
Be critical of the current solution and suggest improvements.
Work with the Chapter Lead to agree how the new in‑house AWS Connect IVR solution can be transitioned to BAU support.
Share knowledge with other members of the chapter.
Skills & Experience
Significant commercial experience using AWS Connect.
Significant experience with AWS.
Experience producing quality user documentation.
Experience working with Service Cloud Voice integration.
Experience writing and maintaining deployments using code (Terraform preferred).
Commercial experience with Azure.
EEO Statement We’re proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we celebrate diversity and recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and we make sure that all colleagues are given the same opportunities. We’re a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
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  • Slough, England, United Kingdom

Compétences linguistiques

  • English
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