Claims Technical Analyst

In-scope

Full time, Permanent

Work hours: Full time, Monday – Friday

Location: Regina Head Office. This role is eligible for hybrid – this means you'll have the flexibility of working from home and in the office (in Regina), on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

Division: Corporate Insurance

Pay Range: $74, $93,648.00

Closes: November 13, 2025

GENERAL ACCOUNTABILITY

The Claims Technical Analyst is responsible for working collaboratively with the Corporate Claims Specialist to gather data and identify patterns and trends to support the continuous improvement of the claims experience. Responsible for monitoring claims standards and procedures to ensure consistency and alignment with established framework and KPIs.

KEY ACCOUNTABILITIES

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Product and Process Analysis

• Creates reports and dashboards to support the implementation of industry best practices in claims management and the continuous improvement of claims standards, procedures, and guidelines.

• Analyzes report data to identify new patterns or trends.

• Compiles and analyzes new and existing competitor and industry information.

• Monitors and identifies regulatory changes in each region and prepares summary of the changes, dates, etc.

Claims Product Performance Management, Monitoring & Reporting

• Continuously monitors and analyzes claims data (procedures, stakeholder feedback, claims transactions and performance) to assist in evaluating the outcomes of current standards and procedures for effectiveness, quality, and compliance.

• Monitors and reviews current claims reports and collaborates with reporting and analytics to improve reporting and analytical tools.

• Monitors and reviews claim handling to ensure best practices and governance are being followed.

• Collaborates with Corporate Claims Training in the review, development, and coordination of training requirements to ensure alignment with standards and procedures.

• Works with stakeholders to review and update handbooks and/or manuals.

Collaboration and Relationship Management

• Develops and maintains positive relationships with internal and external stakeholders

• Assists the Corporate Claims Specialist in Obtaining and providing reporting and analysis on claims performance, in accordance with defined procedures and guidelines, to identify improvement needs that are more closely aligned to customer needs.

High Performance Team & Culture

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.

• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.

• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.

• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

TECHNICAL KNOWLEDGE & SKILLS

• Advanced analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.

• Knowledge of statistical analysis techniques and the ability to practically apply the theories including the ability to analyze data to determine trends.

• Ability to understand business imperatives and drivers, find relevant data correlations, and recommend changes that help drive the business.

• Proficient skills in using Microsoft Office 365.

• Knowledge of how business procedures and internal controls interact to support corporate operations.

• Knowledge of the principles and practices of insurance, coverages of applicable insurance products and related provincial/federal legislation and regulations for the applicable line (Property, or Injury or Auto).  

EDUCATION & CERTIFICATIONS

• A four-year degree from an accredited post-secondary education institution in a relevant field of study such as Business or mathematics & Applied Sciences, or defined equivalency.

EXPERIENCE

• 3 – 5 years' experience in a business analytical role (e.g., performing analysis of business problems/data to identify solutions/trends)

WORKING CONDITIONS

Physical Effort and Environment: Majority of time spent in a typical work environment with light physical effort which may include light lifting, etc.

Sensory Attention: Moderate periods of concentration on a variety of sensory inputs requiring close attention several times daily.

Mental Stress: Some exposure to factors that would produce mental stress.

Posting Close Date: