Client Service Account Manager

As a Client Service Account Manager within the Client Onboarding & Service team, you will support a portfolio of Global Corporate Banking clients in effectively utilizing payment products and services. In this role, you will resolve client requests, enhance operations, and identify product/service gaps and development opportunities. Leveraging your expertise in treasury and cash management products, you will recommend growth and efficiency solutions while ensuring quality service. Your ability to collaborate with internal stakeholders, promote continuous improvement, and utilize project management and data literacy will be essential in delivering exceptional client service and supporting the firm's strategic objectives.

Job responsibilities:

• Act as a key advisor and proactive partner to clients, providing consultation on decision-making and reaching out to assess progress and potential service impacts to ensure world-class service.
• Serve as the central point of resolution and escalation for client service issues, liaising with internal bank partners to manage and resolve effectively.
• Analyze complex data and situations to identify trends, opportunities, and product/service gaps, leveraging Treasury Services product capabilities to develop innovative solutions.
• Establish and maintain productive relationships with internal stakeholders, utilizing influence and communication skills to drive mutually beneficial outcomes.
• Support the development and implementation of strategic operational plans, ensuring compliance with risk policies and educating clients on legal and regulatory changes.
• Participate in the end-to-end change management process, including strategic communications and impact mitigation, to ensure successful implementations.

Required qualifications, capabilities and skills:

• Minimum of 7 years of relevant industry and/or client service experience.
• Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions.
• Technical knowledge/comprehension to recommend value-added solutions for clients and partners. 
• Knowledge of modern/high volume payment APIs, File based transmissions, SWIFT and Host to Host, International Products and Services (ATRs/Foreign Exchange).
• Strong project management skills, including the ability to plan, execute, and oversee multiple implementation projects from end-to-end.
• Excellent communication, collaboration, presentation, negotiation and consultative skills.
• Manages time effectively in a fast-paced environment, demonstrating ability to balance competing priorities and deliver on commitments. 
• Works independently with limited supervision.
• Ability to resolve complex issues, engage appropriate business and external partners and influence at all levels.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and various business applications
• Occasional travel required for client meetings and business purposes

Preferred qualifications, capabilities and skills:

• Strong communication skills including fluent English and business-level French for both verbal and written correspondence.