Cloud processing support engineer

Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

Kantar measure what media people actually consume, to give advertisers, agencies, broadcasters and content owners a true understanding of the merits of individual media and to help them optimise their media strategies.

Roles

To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching technology) with the following tasks:

1. To analyze and reproduce customers issues, troubleshoot and resolve customers through workarounds or technical solutions.
2. To follow up issues through ticketing tool with permanent dialog with customers.
3. To support customers for the installation and maintenance of their systems.
4. To install and test new product versions and ensure that product versions are correctly tested prior to release to customers.
5. To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and support of Audience measurement systems.
6. To support presales activity through technical advice when necessary.

Good written and fluent oral communication in English is required for this position.

Support activities may require travel abroad from time to time.

This position may involve participation in a 24/7/365 support hotline if necessary (specific financial reward for this activity).

Experience and Technical Skills:

• Technical experience related to real-time systems implementation in cloud architectures based on Docker/Kubernetes/Linux, ideally in the scope of multimedia applications.
• Ideally, a first experience as a support engineer, test engineer or field engineer for a systems integrator or manufacturer.

Technical Skills:

• Terraform and Helm for infrastructure deployment.
• Containers/Linux, Elastic Search/Kibana, Prometheus/Grafana/Loki knowledge.
• Linux administration & Networking knowledge.
• IP multicast basics applied to audio/video transport on IP network.
• Knowledge of network architecture basics (switches configuration, VPN usage, routing) and network issues debugging experience.
• Python or Shell Scripting in Linux environment.
• Nice to have skills:
  • Audio technologies experience and basic audio analysis.
  • TV reception architecture (DTT, SAT, IP) using IP streamers or IP multicast streaming architectures used by Broadcast operators.
  • System monitoring tools knowledge like Zabbix.

Personal Skills:

• Good written and fluent oral communication in English (B2 level).
• Customer satisfaction oriented with a capacity to maintain a good relationship with customers.
• Team spirit oriented within an international and multi-cultural organization.
• Highly organized and able to manage concurrent requests from customers.
• Issue analysis oriented and technically rigorous.
• Autonomous in investigating complex issues and managing corrective actions.

Country: France

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do. Our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 25,000 people help the world’s leading organisations succeed and grow.

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