UX Researcher

Job Description:

Pay Range: $107.71hr - $112.71hr

Responsibilities: Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet Client's high quality standards. Conduct qualitative and quantitative studies within candidate focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, etc.). Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making. Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines. Communicate effectively with stakeholders from across the company, including senior leadership. Assist with workshops and other cross-functional alignment activities. Execute in a fast-paced environment with ambiguity. Experience: 8+ years industry experience, using both qualitative and quantitative research methodologies. Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations. A demonstrated track record of delivering impactful insights within complex or technical problem spaces. Exceptional written and verbal communication skills. Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines. Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or safety. Experience in consumer products and/or hospitality Bonus experience. Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience. Coding/Scripting Skills: Experience with cross-cultural products and international research. Expertise in tools or methods for conducting accessibility research. Strong creative storytelling methods and/or workshop design. This is a general guideline. We recognize that strong researchers come from a wide variety of career paths and backgrounds.

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