1st Line Support Analyst

1st Line Support Analyst £30,000 Fully Remote

An exciting opportunity to join a growing, global organisation that is expanding its support team. You'll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services.

In addition to day-to-day support tasks, you'll have the chance to broaden your experience by getting involved in a range of ongoing IT projects. This is an ideal role for someone looking to grow and progress within a dynamic and supportive team.

We are looking for someone with:

• Outstanding customer service skills and a strong service-oriented mindset
• Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory
• A proactive support analyst who is eager to learn and develop professionally
• Experience supporting user lifecycle processes (joiners, movers, leavers)

Desirable:

Experience supporting Dynamics 365

Familiarity with Microsoft Intune

This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You'll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked progression.

If this sounds like the right fit for you, please apply using the links below