Apprenticeship - Salesforce and CRM Application Junior Administrator

Valeo is a tech global company, designing breakthrough solutions to reinvent mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leaders in our businesses and recognized as one of the largest global innovative companies.

About the role:

As Apprentice Salesforce / CRM Tools Administrator, you’ll play a vital role at Valeo Service. We are looking for a proactive individual that can help us continually improve and enhance our platforms, gathering requirements and feedback and designing best practice solutions. Our applications user experience is of great importance to us; therefore, the Apprentice Salesforce / CRM Tools Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.

We are looking for someone with a strong willingness to understand the Salesforce platform but also other applications and a desire to keep learning. The Apprentice Salesforce / CRM Tools Administrator should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.

The Apprentice Salesforce / CRM Tools Administrator will work within a team of 7 persons (Admins, Project manager, and support team) and report to the CRM Domain Manager.

Responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• User support tickets
• Identify and gather requirements from users and stakeholders
• Salesforce / applications configuration changes
• Monitor user adoption
• User training and creating training materials

Qualifications and Background:

Required:

Bachelor’s, or professional qualification in IT Domain

Desirable:

Certified Salesforce Administrator

Trailhead Badges/Super Badges

Knowledge, Skills, and Abilities:

Required:

• A proactive attitude to platform enhancements
• A desire to implement best practice solutions
• Available and responsive to questions
• Self-training proactivity
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels
• Gathering requirements and proposing technical solutions
• Training users and creating training materials
• Low code / No code skills
• API coding would be appreciated

The position is located in Paris Courcelles

Job: IS Trainee/Apprentice/VIE

Organization: IS Domain

Schedule: Full time

Employee Status: Apprentice (Fixed Term)

Job Type: Apprenticeship fixed term

Job Posting Date: 2024-05-21

Join Us!
Being part of our team, you will join:

• one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
• a multi-cultural environment that values diversity and international collaboration
• more than 100,000 colleagues in 31 countries... which makes a lot of opportunity for career growth
• a business highly committed to limiting the environmental impact of its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com