Dispatcher

• Split shift hours to support school bussing peak times
  
• This full time role runs year round, and it not defined by the school calendar
  
• Summer or school holiday hours may vary and may NOT be split shift as a result
  
• Dispatchers receive a 2 week holiday pro-rated the first year
  
• You will need a reliable means of transportation to work in all weather.
  
• No public transportation available to this area.
  

• Ensure dispatch and driver operations are in accordance with established standards
  
• Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays
  
• Customer Service Calls, Recurring rides & Special event co-ordination
  
• Incident reporting
  
• Dispatch drivers to various routes on a timely basis
  
• Alert drivers to road closures and other delays
  
• Identify all runs and drivers active on routes are on time to ensure no students are left behind
  
• Manage and pull a variety of reports as per the General Manager's directive
  
• Manage and assist with scheduling vehicle maintenance as required
  
• Answer phones, fax, and email correspondence in a professional and courteous manner
  

• Dispatch experience within the transportation or service industry or related education
  
• Ability to utilize a two way radio to listen to, respond to and communicate effectively with all on route drivers
  
• Ability to multi-task to prioritize several urgent and important tasks
  
• Ability to accurately follow a flowchart of procedures to meet corporate and legal obligations
  
• Strong proven customer service experience
  
• Computer literate and have software experience in MS Office (MS Word and Excel)
  
• A good understanding of the transportation industry
  
• Possess a valid Ontario G license
  
• Able to Provide a Clean drivers abstract
  
• Able to Provide a Clean criminal record search
  
• An excellent Geographic knowledge of the City of Ottawa and surrounding areas and preferably familiar with the schools and their locations within the districts we serve
  
• Able to communicate effectively with clear, concise and excellent English
  

Compétences idéales

• Customer Service

• Ottawa, Ontario, Canada

Expérience professionnelle

• Administrative

Compétences linguistiques

• English