Social Media Content Specialist

Job Description:
ICUC
is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home –
ICUC
is a
fully remote company
and has been since day one. Our mission is
to
remind the world that there are humans behind brands
. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.

We are looking for bilingual
Social Media Content Specialists
that are available to work a
combination of shifts, including days - 8AM - 4PM Central Standard Time, evenings - 4PM -12AM Central Standard Time, and overnights 12AM - 8AM Central Time
throughout the week
AND
on weekends, to join our growing team.

What awaits you?

• Review, monitor, moderate, and respond to comments posted to our clients' social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice.
• Craft creative written content to encourage participation and increase engagement across our clients' social channels.
• Provide our clients' audience with an excellent experience through the clients' social channels.
• Escalate issues, observations, opportunities, and insights through the relevant channels.
• Understand our clients' social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
• Ensure the online community's safety policies and brand guidelines are being followed by all members.

Qualifications And Requirements

• Exceptional written communication (spelling, grammar, syntax, etc.) in English AND Finnish OR Norwegian OR Swedish. Native fluency in English AND one of the noted languages is required.
• Residency in the USA.
• Open and flexible availability to work a combination of the eight-hour shifts noted above throughout the week AND weekends. Unfortunately, we are unable to accommodate any limitations in availability.
• Professional experience moderating and engaging across all social media platforms.
• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
• The ability to tailor your written tone and voice to match each customer.
• Exceptional customer service skills.
• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
• Reliable high-speed internet with no data restrictions.
• An active Facebook

Compétences idéales

• Customer Service
• Copywriting
• Community Management

• Minnesota, California, United States

Expérience professionnelle

• Digital specialist
• Social Media
• Copywriter

Compétences linguistiques

• English
• Finnish
• Norwegian
• Swedish