Digital Applications Director

Iwg Plc

City of London, England, United Kingdom

City of London, England, United Kingdom

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À propos

Digital Applications Director Reports to: CEO Digital and MarketplaceLocation: Flexible (Zug, London, or major global hub)Team Size: 50-70 The Opportunity IWG needs a transformational digital leader to unify 27+ digital properties into a world‑class ecosystem driving over $4B in revenue. You’ll integrate acquired platforms with our existing brands (Regus, Spaces, HQ, Signature, Basepoint) while scaling infrastructure to support a fast‑growing network across 120 countries. Your Mission Transform these digital properties into high‑performing assets that drive 30‑50% revenue growth annually through superior user experience, conversion optimisation, and technical excellence—establishing IWG as the digital leader in flexible workspace. Why This Matters With 72% of workers preferring hybrid arrangements and flexible workspace growing from 5% to 20‑30% of the total office market by 2030, IWG sits on a $2T opportunity. Digital excellence will determine who captures this growth. What Success Looks Like You’ll be remembered as the leader who transformed IWG from a collection of fragmented digital properties into a unified, best‑in‑class ecosystem that drove 40‑60% of company revenue, enabled capital‑light expansion to 30,000 locations, and positioned IWG as the undisputed digital leader in flexible workspace for the next decade. The Challenge This isn’t a greenfield build—it's enterprise‑scale transformation requiring political savvy, integration mastery, and the ability to drive change across established organizations. You’ll need to balance brand autonomy with centralised standards, navigate complex stakeholder dynamics, and deliver results quickly while building for long‑term sustainability. Perfect For Digital leaders who've "been there, done that" with multi‑brand portfolios, platform integrations, and digital transformation at scale. You're commercially driven, pragmatic over perfectionist, and thrive in the complexity of global enterprises. You want C‑suite impact and the satisfaction of building something that matters. What You’ll Own Strategic Leadership
Unified Digital Strategy across 27+ digital properties aligning with a $1B EBITDA target Platform Integration merge multiple assets into one cohesive architecture Digital Transformation driving a shift to digital‑first operating model across 10,000+ employees Portfolio Governance balancing centralised control with brand autonomy Board & CEO Partnership presenting quarterly strategy updates with P&L accountability
Property Excellence & Revenue
Multi‑Domain SEO Excellence: Achieve top 10 rankings for products in 100+ markets, 30‑50% organic traffic growth YoY Conversion Optimization: Improve visitor‑to‑lead by 30‑100%, reduce booking abandonment from 70% to 40‑50% AI & Automation: Deploy AI automating 60‑80% of inquiries, achieve 75%+ location AI coverage with 3:1 ROI Ecommerce Leadership: Optimize memberships, virtual offices, meeting room and new product sales with 15‑25% average order value increases Geo‑Targeting at Scale: Thousands of location‑specific pages across 40+ languages, zero duplicate content penalties User Experience: Mobile‑first design,
Platform & Operations
Website Portfolio: Oversee all brand sites, ensuring 99.9%+ uptime, superior performance, mobile‑first experiences Booking Engines: Manage booking flows for subscriptions, one‑time bookings, multi‑product purchases with dynamic pricing App Ecosystem: iOS, Android, progressive web apps for booking, member management, customer support Content Strategy: Location pages, industry content, thought leadership enabling organic discovery Marketing Technology: Administer $2M‑10M+ MarTech stack (CRM, marketing automation, analytics, CDP, testing platforms) Data Infrastructure: Unified data warehouse, real‑time dashboards, multi‑touch attribution, predictive analytics
Integration & Analytics
Customer Data Platform: Single source of truth consolidating profiles across all digital properties Executive Dashboards: Real‑time reporting integrating digital, sales, call centres, and in‑location performance Testing Infrastructure: Run 50‑100+ A/B tests annually with centralised learning repository Compliance: GDPR, CCPA, accessibility (WCAG), PCI DSS across 120 countries
Team & Culture
Build World‑Class Team: 50‑70 professionals across digital product, marketing, analytics, operations, engineering Direct Reports: Head of Operating Brands, Head of Industry Sites, Head of Apps, plus recommended additions (Data & Analytics, Marketplace) Centers of Excellence: Establish SEO, conversion optimisation, AI, and MarTech COEs Change Management: Achieve 85%+ adoption rates,
Who You Are Experience of Scale
Significant experience of digital leadership in a $1B+ revenue organisation. Previous P&L accountability Managed 500+ locations OR 15+ brand properties OR 5,000+ listing marketplaces Led teams of 30‑70+ across geographies $10M‑50M+ annual budget management Worked in either Multi‑brand hospitality, Flexible workspace, commercial real estate, PropTech, Multi‑brand booking platforms/marketplaces, Franchise operations with 1,000+ locations requiring geo‑targeting or Enterprise SaaS with location‑based or multi‑tenant services
Proven Track Record
Revenue Impact: Increased digital revenue 40‑100% within 24 months through optimisation Integration Mastery: Merged multiple platforms into a unified architecture Multi‑Domain SEO: Managed 10+ domains achieving top‑3 rankings without cannibalisation Conversion Excellence: Achieved 30‑100% improvement through 50+ annual tests Change Leadership: Drove 85%+ adoption on major technology rollouts within 90 days
Technical Must‑Haves SEO & Organic
Multi‑domain SEO strategy with international SEO (hreflang), technical SEO, Core Web Vitals Enterprise local SEO: geo‑targeting for 100+ locations, schema markup, Google Business Profile at scale Achieved 30‑50% YoY organic traffic growth in previous roles
AI & Platforms
Conversational AI implementation (chatbots, voice, NLP/NLU) on digital properties Booking/ecommerce platforms (Shopify Plus, Magento, custom builds) Marketing automation (HubSpot, Marketo, Pardot, Salesforce Marketing Cloud)
MarTech & Data
CRM enterprise implementation (Salesforce, HubSpot, Dynamics) Customer Data Platforms (Segment, Tealium, mParticle) Analytics (Google Analytics 4, Adobe Analytics, Mixpanel, Amplitude) Data warehousing (Snowflake, BigQuery, Redshift) BI tools (Tableau, Power BI, Looker)
Testing & Optimization
A/B testing platforms (Optimizely, VWO, Google Optimize, Adobe Target) Experimentation frameworks with statistical rigor Documented 30‑100% conversion improvements
Leadership Essentials Strategic Vision
Balance global consistency with local market relevance across 120 countries Translate business strategy into actionable digital roadmaps Present to boards and C‑suite with compelling data narratives
Operational Excellence
Process design for scalable systems Vendor/agency management negotiating $5M+ contracts Resource optimisation across competing priorities
People & Culture
Build high‑performing teams in competitive talent markets Hub‑and‑spoke organisational models Drive innovation and experimentation culture
Commercial Acumen
Every initiative tied to revenue, profit, or strategic outcomes 18‑24 month payback discipline
About IWG World's Largest Flexible Workspace Provider
4,000+ locations across 120 countries 8+ million customers including 80% of Fortune 500
Our Brands Regus | Spaces | Signature | HQ | No18 | Basepoint | OpenOfficePlus marketplace properties: InstantOffices | OfficeSpace | DaVinciVirtual | EasyOffices | Coworker and more Awards & Recognition
Leading Employer Award 2022, 2023, 2024 and 2025 (top 1% of employers) Carbon neutral workplaces with Net Zero by 2040 commitment FTSE 250 listed with strong institutional backing
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City of London, England, United Kingdom

Compétences linguistiques

English

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