Guest Services Associate

The Guest Services Department is often considered our 'Directors of First Impressions'. Typically, our GSAs are the first members of the Quinn's team that our guests encounter so we require exceptional customer service and communication skills. Whether answering phones, responding to guest and internal team member inquiries face to face, or documenting notes and requests in the computer, the ability to work in a fast paced environment with continual interruptions is a must.

Our mission is pretty simple – HAPPINESS We strive to provide our guests a relaxing, recreational, rejuvenating experience in an enjoyable rustic Montanan atmosphere. As a GSA, you are front and center in helping us accomplish the mission.

Tasks associated with this position include but are not limited to:

• Answering phones to make and confirm reservations, make and take dinner reservations, and answer inquiries pertaining to resort services and area information.
• Regularly use email to communicate with other departments and Guests.
• Transmit, receive, and deliver messages.
• Assisting guests in person as they check-in and check-out of the resort, purchase items from the store, make reservations, and inquire about various services and area information.
• Respond to and follow up on Guest requests.
• Keep accurate records of room availability and guest accounts at the resort.
• Take payments and ring up sale of items in POS. Count, post to maintain, and close our cash drawers.
• Provide office services to guests as needed (copying, faxing, assisting with wifi, etc.)
• Print and maintain daily reports for check in, check out, occupancy numbers and in house guest list. Run mandatory reports and audits.
• Document notes in Guest Folios or confirmations as needed.
• Prepare group and/or tour group check-in materials.
• Prepare, obtain

Compétences idéales

• Communication
• Customer Service

• Paradise, Nevada, United States

Expérience professionnelle

• Administrative

Compétences linguistiques

• English