IT Specialist Infrastructure & Operations

IT Specialist Infrastructure & Operations

Summary

Serves as first point of contact for employees seeking technical assistance in IT/OT (Information Technology/Operational Technology). Supporting onsite and remote staff in all IT related needs. Work with local IT to support local desktop and infrastructure needs. Provision and support of IT servers/workstations in administration and production.

Key Responsibilities

1. Manage and prioritize incidents and service requests.
2. Provide application and desktop support to users in North America.
3. Ensure quality in IT asset management.
4. Interface with teams across multiple countries.
5. Ensure IT deadlines and deliverables are met.
6. Collaborate with local and global IT.
7. Procurement, provisioning, and troubleshooting of SIG standard HW and SW for desktop, notebook, telephony, and video equipment.
8. Ensure compliance with basic information security measures and share knowledge about them.
9. Take ownership, work, and follow up on all tickets initiated by local users to ensure agreed service delivery and quality within committed resolution times.
10. Manage first-line troubleshooting of local infrastructure in liaison with the global second-level support groups.

You Bring These Skills, Experience & Education

1. Degree preferred in computer science. Certification acceptable.
2. Supporting all clients with Windows 10/11 versions.
3. Creating and managing user accounts; Azure/On Prem/M365 Admin.
4. Supporting all clients with Microsoft 365 support applications.

We Offer

1. Generous PTO.
2. Life Insurance.
3. 401K Retirement Plan and much more.

We are looking for people who are willing to consistently achieve results, even under tough circumstances, and create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

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