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Allied Telesis
Sr. Professional Service EngineerAllied Telesis • Cary, North Carolina, United States
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Allied Telesis

Sr. Professional Service Engineer

Allied Telesis
  • US
    Cary, North Carolina, United States
  • US
    Cary, North Carolina, United States
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À propos

The Sr. Professional Service Engineer is responsible for managing complex technical aspects of network deployment and operations for large enterprise multi-vendor networks, while collaborating with project teams to improve service delivery and mentoring TAC engineers to enhance their technical skills. Skilled in delivering on-site and remote professional services, including design, installation, troubleshooting, and analysis. Ability to provide senior level technical support remotely, case management, and experience as a technical escalation point of contact.
Essential Duties and Responsibilities:
Project Implementation and Planning
Complete project task items per defined Statement of Work
Document work items for SOW submission to clients
Work with the Sales, TAC, and Allied Telesis Development organizations on supporting customer network, Product and Monitoring requirements
Provide on-site project leadership and direction
Develop, optimize, and document project technical configurations and templates
Develop, optimize, and document project deployment plans and processes
Perform product testing of new product prior to US Launch
Participate in Controlled Introduction of new product and software rollout
Participate in 24 x 7 x 365 support coverage schedule
Up to 25% travel required
Share knowledge and contribute to projects across all PS ongoing projects
Assist L2/L3 with issue isolation and troubleshooting
Conduct customer training seminars
Communicate with internal organizations and customers on project status and requirements
Education / Training:
Bachelor’s degree in a technical or related field.
Ability to manage technical resources to meet business and revenue objectives
Demonstrable educational continuum of technology and industry certification
Excellent interpersonal and organizational skills, diplomacy, and positive attitude
CCNP preferred
Experience, Skills & Abilities:
Very strong understanding and recognition of network level protocols such as TCP and UDP
Extensive experience with Network Monitoring Tools and their use.
Experience with multiple vendor network equipment, configuration, and fault isolation
Ability to communicate technical and non-technical information verbally and in writing to customers, peers, subordinates, and management
7 or more years experience in a technical role with 5 or more years with customer facing experience
Multi-disciplinary technical knowledge
Strong communication skills
Has intermediate to expert knowledge level in all of the following:
Ethernet networks at Layers 1- 4 of the OSI Model
Internet, Voice and Video Services
Network Management
Server and OS
Network Security
Switching and Routing Protocols
Network Design and Architecture
  • Cary, North Carolina, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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