CRM Applications Manager - Sales

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

The CRM manager will manage a team ofSystems analysts and Developers, supporting our Salesforce implementation. This team will understand the business drivers as well as Salesforce feature set, and develop and implement a roadmap for the various business areas leveraging Salesforce. Responsibilities include:

• Work with business partners to understand priorities and staffing capacity
• Lead the team to implement planned projects – analysis, configuration, development
• Understand Salesforce product roadmap
• Understand industry trends
• Create and manage MathWorks Salesforce roadmap
• Provide R&D for new features, business needs, and app exchangeproducts

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Manage systems analysts and web developerssupporting the Salesforce system
• Work with systems analysts to develop Salesforce roadmap for different business areas
• Work with business area liaisons to understand their goals and requirements
• Work with Salesforce contacts to keep up to speed on Salesforce roadmap
• Manage Salesforce developers to design and implement solutions that balance business needs with technical simplicity

Qualifications

• A bachelor's degree and 7 years of professional work experience (or equivalent experience) is required. 2 years management experience is required.
• Experience with Salesforce
• Experience with Management

Additional Qualifications

• Experience with CRM (Customer Relationship Management)
• Experience with product roadmaps
• Experience with Sales and Marketing domains
• Experience managing Systems analysts and developers
• Salesforce Certifications a plus