IT & Systems Support Analyst

IT & Systems Support Analyst

Position Overview:
Our client, a well-established organization with a strong local presence, is seeking an
IT & Systems Support Analyst
to join their team. This is a diverse, hands-on role blending technical support, systems analysis, and database administration. You'll be the go-to resource for keeping technology running smoothly while optimizing systems and processes that drive the business forward.

If you enjoy solving problems, streamlining systems, and wearing multiple technical hats in a fast-paced environment this role is for you.

Key Responsibilities:

Systems Analysis & Process Optimization

• Analyze and document business processes to identify opportunities for improvement.

• Collaborate across departments to align enhancements with ERP system capabilities.

• Design and map workflows using tools like Visio or Lucidchart.

• Develop and maintain detailed technical documentation and process standards.

• Support ERP implementation efforts including data migration, testing, and user training.

• Generate reports and insights to support data-driven decision-making.

Database Administration

• Manage Microsoft SQL Server and Azure SQL databases, ensuring connectivity and performance.

• Design and maintain database structures, tables, views, and stored procedures.

• Optimize query performance and indexing for maximum efficiency.

• Oversee database security, backups, and recovery processes.

• Create ad-hoc reports and custom data views as needed.

IT Support & Infrastructure Maintenance

• Install, configure, and maintain hardware, software, and networking systems.

• Provide technical support for internal users, including troubleshooting and issue resolution.

• Manage user onboarding/offboarding, access controls, and system documentation.

• Support system upgrades, patches, and maintenance schedules.

• Collaborate with external vendors to ensure optimal system performance.

• Maintain and monitor servers and key systems, including ERP platforms.

Qualifications:

• 2+ years of experience in IT support or system maintenance.

• Strong proficiency with
  Microsoft SQL Server
  and
  Azure SQL
  .

• Solid understanding of
  ERP systems
  , integration, and workflow documentation.

• Experience with
  data modeling
  , query tuning, and performance optimization.

• Familiarity with
  database security
  , backup, and disaster recovery best practices.

• Excellent communication skills and ability to collaborate across teams.

• Bachelor's Degree in a related field (preferred).

Ideal Candidate:

• A practical, solution-oriented problem solver.

• Comfortable balancing day-to-day support with long-term system improvement.

• Organized and detail-focused, able to manage multiple projects simultaneously.

• Collaborative, professional, and customer-service driven.

• Thrives in an on-site, fast-paced work environment.

Rewards:

• Competitive base salary (commensurate with experience)

• Extended health and dental benefits

• Disability and life insurance

• On-site parking

• Career development opportunities in a stable, growth-oriented organization

Job Type:
Full-time (On-site - Winnipeg, MB)

Schedule:
Monday to Friday, 8-hour shift

To Apply:
Please complete our confidential online registration at to be considered for this opportunity, or send your resume (in Word format) directly to
Mike Richardson, IT Consultant
, at
, quoting
IT & Systems Support Analyst
in the subject line.

To view other opportunities currently available, visit our career portal.

We thank all applicants in advance; however, only those best meeting our client's requirements will be contacted. All other resumes will be kept on file for future consideration.