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À propos
Be among the first 25 applicants. The Price Automotive Group is now hiring part-time and full-time System Administrators! The Systems Administrator assists the Director of IT in day to day operations and provides level one and two tech support to end users. The Admin is responsible for monitoring and maintaining the computer systems and networks of the organization and is responsible for installing and configuring computer systems, diagnosing hardware/software faults and solving technical and applications problems, either over the phone or in person and other tasks as deemed necessary by management. Responsibilities Support: Provides answers to clients by identifying problems, researching answers and guiding users through corrective steps. Provide resolutions to hardware and software related issues for various dealership systems. Dispatch and resolve level one and two tech support issues and escalate issues to the Directors and staff as needed. Perform hands-on fixes at the desktop and server level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Perform printer repairs and work with vendors as needed.
Systems Management: Make use of Group Policy/PDQ Deploy and scripting techniques to deploy system fixes and enforce systems compliance. Enforces FTC Safeguard Regulations and complete compliance checks for all staff. Setup and removal of user access across all computer systems (Office 365, Internal Dealership Software such as Darwin, vAuto, Automate, Badging). Routinely review dealership technical systems for abnormalities, security dashboards and Umbrella alerts. Oversee server updates, patching, and compliance for systems. Assist the Director in the design, implementation and management of server and file backups. Responsible for new systems implementations, software installation, hardware maintenance, and related tasks. Learn and manage Cisco IP Phones, wireless, and switching/routing.
System Improvement: Write and maintain documentation (Standard operating procedures). Participate in development of user training programs by identifying learning issues and recommending instructional language. Improve system performance by identifying problems and implementing changes. Assist with testing and evaluating new technology. Communicate with the Director about recurring issues and progress on projects. Test and deploy system updates and patches for various dealership systems. Collaborate with the Director in developing new solutions based on end user requirements.
Professional Development: Update job knowledge by participating in educational opportunities and maintaining personal networks. Assist in mentoring and training entry level staff.
Organizational Relationships
The Systems Administrator reports to the Director and works with internal staff, vendors and external software engineers while deploying and maintaining solutions. Minimum Requirements
Candidates should have the CompTIA A+, Network+, and MCP certifications or equivalent knowledge with an associates degree in Computer Science or equivalent college experience. The position requires excellent analytical, problem solving and communications skills. Candidates must also be able to lift 50 lbs. Working Conditions and Atmosphere
The Systems Administrator works in multiple dealerships. Additional hours, travel and training are required as circumstances necessitate. Core business hours for technical staff will work on a rotation; the dealerships are open 7am-8pm Monday Friday, 9am-5pm on Saturdays and closed most Sundays. Technical Support Levels
Level 1 Tech Support:
Includes all new hire setups, printer installations, network connectivity troubleshooting, email setup/support, desktop or laptop software and hardware troubleshooting. Level 2 Tech Support:
Includes managing, maintaining, and troubleshooting VMware virtual machines, Windows Active Directory, DNS, DHCP, Group Policy, basic Cisco switch/router troubleshooting, and server hardware installation and troubleshooting.
Ticket Classifications
Any ticket that drastically inhibits the function of an entire department shall be considered a high priority. Tickets that should be completed inside of a week (such as new hire setups or printer installs) should be considered medium priority. Tickets that dont have an immediate timeline (requests for reports, investigate functionality) shall be considered low priority.
Ticket Response Times
All high priority tickets should be responded to within 4 business hours. All medium priority tickets should be responded to within two business days. Responses are defined as resolution of the issue or acknowledgement with an ETA of resolution. All low priority tickets should be responded to within two business days with an acknowledgement and a rough ETA.
What We Have To Offer
Comprehensive benefits program, including health care options (medical, dental and vision), 401k savings and retirement plan, and paid time off. Employee rewards and recognition programs. Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork.
Note: The original posting contains additional company-specific details and references that have been retained in their original form where appropriate. This description focuses on role-specific responsibilities, qualifications and expectations. #J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
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