Systems Support Specialist – Paris, France

Job Description

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are seeking an experienced System Support Specialist to join our team in Paris, France. In this role, you will be the single point of contact for information and problem resolution for CoStar Group employees. Your responsibilities will include diagnosing and resolving hardware, software, LAN, and server issues through various support channels.

In this role, you will:

1. Provide guidance and assistance for all systems applications, hardware, and software for Paris-based staff and remote staff across APAC, EU, and North America.
2. Participate in telephone support rotation for remote offices.
3. Document problems and solutions in the Service Desk ticketing system.
4. Inform management of potential problems and trends.
5. Install and maintain computer hardware and software.
6. Provide videoconference administration and support.
7. Perform any other duties and special projects as assigned.

Basic Qualifications

• Bachelor's degree in IT or related field.
• Minimum 3 years of corporate IT or Service Desk experience.
• Experience with TCP/IP, Windows 11, Macs, Active Directory, Microsoft Office Suite, and hardware installations.
• Ability to lift/move equipment up to 100 lbs.

Preferred Qualifications

• M365 Admin experience.
• Experience with mobile devices like iPads and iPhones.

What’s in it for you?

CoStar Group offers a collaborative and innovative work culture, professional development opportunities, 26 days of annual leave, and competitive remuneration packages. We value diversity and promote equality in our workplace.

CoStar Group is an Equal Employment Opportunity Employer and maintains a drug-free workplace.